Fluid Topics vs Paligo
Fluid Topics
fluidtopics.com
Paligo
paligo.netSide by side
| Figure | Fluid Topics | Paligo |
|---|---|---|
| Price from | — | $416.67/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Help Authoring Tools | 7.6 (#15) | 8.6 (#3) |
| Spec score · Knowledge base software | 7.7 (#95) | 8.9 (#9) |
| Spec score · Technical Documentation Software | 7.5 (#27) | 8.5 (#5) |
| Audience | The company describes its customers as including Fortune 500 businesses in enterprise software, medical devices, high tech, and manufacturing. | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. |
| Custom domain | Yes | Yes |
| Encryption | The service states that communications are encrypted with AES-256 and TLS 1.3, or TLS 1.2 when older devices require it. | The service states that communications and stored data use AES-256 encryption with TLS 1.2 for transit. |
| Founded | 1999 | 2015 |
| Headquarters | Lyon, France | Solna, Sweden |
| Integrations | Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML. | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. |
| Product | Fluid Topics positions itself as a Product Knowledge Platform that unifies product information in a central knowledge hub and delivers it across channels. | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. |
| Security certification | Fluid Topics states that Antidot has achieved ISO 27001:2022 certification for Fluid Topics. | Paligo states that its information-security management system complies with ISO 27001:2022. |
| Support | After go-live, the Customer Success Manager and Customer Support team serve as the customer’s main contacts, and the Help Desk is used for issues, questions, and feature suggestions. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Fluid Topics
Fluid Topics is a paid product knowledge platform from a company founded in 1999 and headquartered in Lyon, France. It gathers content from many sources into a repository, then delivers it through documentation portals, community channels, chatbots, AI agents and embedded help. Search combines keyword and semantic methods, uses user context for personalization and indexes material in real time. Organizations can provide a customizable mobile and desktop portal with access controls and offline mode. Portal Designer supports portal customization without technical skills. The platform provides generative-AI and retrieval-augmented-generation infrastructure, including a knowledge layer and MCP server. It supports more than 100 sources and formats, with APIs for custom integrations and workflow automation. Fluid Topics states a 99.9+% uptime SLA, ISO 27001:2022 certification, AES-256 encryption and TLS. Customers can choose their preferred large language model. Pricing is on request.
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.