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Heretto

heretto.com

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Spec score 8.1 #7 of 29 in Help Authoring Tools

What it is

Heretto is a DITA-based platform for enterprises to create, manage, publish, and personalize documentation. Its CCMS combines authoring, version control, branching, workflow management, publishing, and translation management; multiple authors can work in the same file at once without file locking. Governance features include content history, customizable workflows and roles, taxonomy, and metadata. Heretto Deploy distributes centrally stored content through an API for headless publishing. Portal provides a branded self-service site with personalization and granular permissions. Heretto describes CCMS as a SOC 2 Type II certified cloud platform. The web application is compatible with macOS, Windows, and Linux, with Chrome and Firefox officially supported. Heretto lists Deploy, CCMS, and Portal plans, with pricing on request. Portal includes one production and one non-production site, with additional sites available. Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices. The platform is not designed or optimized for mobile devices or tablets and is not designed for offline use.

Spec sheet

What it does
Heretto is a cloud content-operations platform for creating, managing, personalizing and publishing structured documentation.Read 14 Oct 2026 · heretto.com
Purpose
Heretto describes its DITA-powered platform as a way for enterprises to create, distribute, and personalize documentation.Read 8 Oct 2026 · heretto.com
Integrations
Documented integrations include XMLmind DOCX-to-DITA migration, DITA-OT publishing, XTM localization and REST APIs.Read 14 Oct 2026 · help.heretto.com
Security
Heretto states that its CCMS is SOC 2 Type II compliant, including translated content handled with localization partners.Read 14 Oct 2026 · heretto.com
Support
Heretto's help site says users can submit a support request, check existing request status, or email the support team.Read 8 Oct 2026 · help.heretto.com
Headquarters
Rochester, New York, USARead 23 Sep 2026 · heretto.com
AI assistant
Etto is Heretto's generative-AI copilot for creating DITA content, improving productivity and maintaining consistency.Read 14 Oct 2026 · help.heretto.com
Analytics integration
Heretto's customer self-service page says Portal can integrate with analytics platforms such as Google Analytics.Read 8 Oct 2026 · heretto.com
API authentication
API access supports Basic Authentication with tokens and SSO session-cookie authentication.Read 14 Oct 2026 · help.heretto.com
API capabilities
The CCMS API supports CI/CD publishing, scheduled jobs, multi-locale deployment, audit reporting, pagination and deployment management.Read 14 Oct 2026 · help.heretto.com
API documentation publishing
Heretto API Docs imports OpenAPI JSON files, renders endpoint pages, supports in-portal request testing and generates code samples.Read 14 Oct 2026 · help.heretto.com
API limitation
The CCMS API does not support bulk updates because each request operates on one object.Read 14 Oct 2026 · help.heretto.com
Collaborative editing
Its cloud Content Editor lets multiple users work on the same DITA content simultaneously, with a side-by-side XML source editor.Read 14 Oct 2026 · help.heretto.com
Company footprint
Heretto says it is headquartered in Rochester and operates as a distributed team across the United States and Poland.Read 14 Oct 2026 · heretto.com
Company identity
Heretto is the DBA name of Jorsek Inc., a privately held software company headquartered in Rochester, New York.Read 14 Oct 2026 · heretto.com
Company size
LinkedIn lists Heretto as a privately held software-development company with 51–200 employees and headquarters in Rochester, NY.Read 14 Oct 2026 · linkedin.com
Content delivery
Heretto Deploy API distributes centrally stored content through an API for headless publishing.Read 8 Oct 2026 · heretto.com
Content management
Heretto CCMS includes authoring, version control, branching, workflow management, publishing, and translation management.Read 8 Oct 2026 · heretto.com
Custom domain
YesRead 20 Sep 2026 · heretto.com
Deploy API
Heretto Deploy is a content-as-a-service layer that delivers structured content through a RESTful JSON API to websites, applications, devices and machines.Read 14 Oct 2026 · heretto.com
Documentation and support
Heretto publishes a substantial help center covering CCMS, Deploy API, Portal, integrations, FAQs and release notes, with support-request access.Read 14 Oct 2026 · help.heretto.com
Governance
Heretto CCMS provides content history, version control, customizable workflows and roles, taxonomy, and metadata capabilities.Read 8 Oct 2026 · heretto.com
Insights analytics
Heretto Insights provides built-in reports for repository content, reuse, localization progress and content quality.Read 14 Oct 2026 · heretto.com
License model
Heretto is proprietary SaaS software; its website terms reserve ownership of site content and the company describes the product as SaaS.Read 14 Oct 2026 · heretto.com
Limit: editor and migration
A G2 reviewer criticized the editor, described migration as painful and reported poor communication and disruptive maintenance timing.Read 14 Oct 2026 · g2.com
Limit: versioning and connectors
A G2 reviewer reported unreliable merges, duplicated changes, limited Docusaurus customization and build failures on large image-heavy projects.Read 14 Oct 2026 · g2.com
Localization
Heretto includes localization workflows, translation memory and direct XTM integration; other translation systems use export and import workflows.Read 14 Oct 2026 · heretto.com
Notable news: October release
The October 7, 2026 release fixed localization-package availability, annotated-image corruption and several branching, search, publishing and WebDAV issues.Read 14 Oct 2026 · help.heretto.com
Notable news: rebrand
Jorsek announced its rebrand to Heretto on July 7, 2021, expanding easyDITA's positioning beyond technical publications.Read 14 Oct 2026 · prnewswire.com
Personalization
Metadata, profiling and dynamic personalization let teams target content to particular audiences and contexts.Read 14 Oct 2026 · heretto.com
Portal
Heretto Portal provides branded self-service sites with personalization, permissions and production and non-production environments.Read 14 Oct 2026 · heretto.com
Praise: support
Multiple G2 reviewers describe Heretto support and customer-success staff as responsive, friendly and highly helpful.Read 14 Oct 2026 · g2.com
Praise: usability and collaboration
G2 reviewers repeatedly praise the intuitive interface, real-time collaboration, workflow review and ease of DITA authoring.Read 14 Oct 2026 · g2.com
Public APIs
CCMS API v1 covers content operations and is available on request, while API v2 is available to all customers for publishing and deployment operations.Read 14 Oct 2026 · help.heretto.com
Publishing outputs
Native publishing includes PDF Generator, DITA Open Toolkit outputs, Heretto Portal sites and API delivery to external endpoints.Read 14 Oct 2026 · help.heretto.com
Rating on G2
4.1 out of 5 from 39 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
No reviews yet; Gartner's page shows no rating or review count.Read 14 Oct 2026 · gartner.com
Real-time collaboration
Heretto CCMS supports multiple authors working in the same file at the same time without file locking.Read 8 Oct 2026 · heretto.com
Structured authoring
Heretto CCMS supports DITA-based component content such as maps, topics, glossaries and templates.Read 14 Oct 2026 · help.heretto.com
Structured content
Heretto says its platform is built on DITA and that DITA content is portable and scalable.Read 8 Oct 2026 · heretto.com
Supported browsers
Official API documentation identifies Google Chrome as recommended and Mozilla Firefox as supported for browser-based access.Read 14 Oct 2026 · help.heretto.com
Supported environment
Heretto CCMS is a web application compatible with macOS, Windows, and Linux; Chrome and Firefox are officially supported browsers.Read 8 Oct 2026 · help.heretto.com
Target customers
Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices.Read 8 Oct 2026 · heretto.com
TrustRadius pricing listing
TrustRadius lists Heretto as formerly Jorsek/easyDITA and shows a starting price of $150, while marking availability as unavailable.Read 14 Oct 2026 · trustradius.com
TrustRadius user profile
TrustRadius reports 44 detected installations, with enterprises representing 56.8% of installations and engineering the largest user department at 67.1%.Read 14 Oct 2026 · trustradius.com
Usage limitation
Heretto CCMS is not designed or optimized for mobile devices or tablets and is not designed for offline use.Read 8 Oct 2026 · help.heretto.com
Version control
The product provides branching, releases and version management for maintaining multiple documentation versions.Read 14 Oct 2026 · heretto.com

Plans and prices

CCMS Priced on request Intuitive authoring UI · Real-time collaboration · Configurable workflows · Version control · Multi-channel publishing · Localization management Read 8 Oct 2026 · heretto.com
Deploy Priced on request Includes CCMS · RESTful JSON API · Dynamic delivery · Output integrations · Publishing customization · Dynamic personalization Read 8 Oct 2026 · heretto.com
Heretto CCMS Priced on request Intuitive authoring UI · real-time collaboration · review workflows · version control · multi-channel publishing · localization management · content governance Read 14 Oct 2026 · heretto.com
Heretto Deploy Priced on request RESTful JSON API · enterprise publishing workflow · dynamic delivery · output integrations · publishing customization · dynamic personalization Read 14 Oct 2026 · heretto.com
Heretto Portal Priced on request Includes CCMS and Deploy · 1 production site · 1 non-production site · additional sites available Read 14 Oct 2026 · heretto.com
Portal Priced on request Includes CCMS and Deploy · 1 production site · 1 non-production site · Additional sites available · Optional configuration services Read 8 Oct 2026 · heretto.com

Every Heretto plan and price →

Strong points and limits

Strong points

  • Multiple authors can edit one file without file locking.
  • CCMS includes version control, branching, and workflow management.
  • Deploy API supports headless publishing.
  • Portal provides personalization and granular permissions.

Limits

  • Pricing is available on request.
  • Not designed or optimized for mobile devices or tablets.
  • Not designed for offline use.
  • Chrome and Firefox are the officially supported browsers.

Who it suits

Heretto suits enterprise documentation teams that need structured DITA content, collaborative authoring, workflow controls, and publishing or localization management. Its stated client industries include high-technology software, manufacturing, insurance, and medical devices.

Verdict

Heretto brings structured authoring, governance, publishing, and content delivery into one platform, with separate CCMS, Deploy, and Portal offerings. Consider its browser support and lack of mobile and offline design, and request pricing to assess cost.

Where Specifiction places it

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