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SPECIFICTION
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ClickHelp

clickhelp.com

From $194/mo Free trial WebAPI
Visit clickhelp.com
Spec score 8.4 #7 of 37 in Technical Documentation Software

What it is

ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.

Spec sheet

Product
ClickHelp is a cloud documentation platform for authoring, hosting, and publishing technical documentation.Read 30 Sep 2026 · clickhelp.com
Free plan
NoRead 20 Sep 2026 · clickhelp.com
Trial
The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included.Read 30 Sep 2026 · clickhelp.com
Paid from
194Read 20 Sep 2026 · clickhelp.com
Integrations
ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier.Read 30 Sep 2026 · docs.clickhelp.com
Security
The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models.Read 30 Sep 2026 · clickhelp.com
Support
ClickHelp says professional support is provided free to all clients.Read 30 Sep 2026 · clickhelp.com
AI
The optional AI Suite includes AnswerGenius, AI Overview in search results, and WriteAssist, with 30,000 monthly CAPs and no overage charges.Read 30 Sep 2026 · clickhelp.com
Analytics
Reporting includes project readiness, content contribution, reader behavior, readability, and more than 30 topic content metrics.Read 30 Sep 2026 · clickhelp.com
Browser requirements
ClickHelp runs in a browser without installs or downloads and requires JavaScript and a stable internet connection.Read 30 Sep 2026 · docs.clickhelp.com
Content reuse
The platform supports reusable content through snippets, variables, and conditions.Read 30 Sep 2026 · clickhelp.com
Custom domain
YesRead 20 Sep 2026 · clickhelp.com
Data protection
The site states AES-256 encryption at rest, TLS 1.2+ in transit, daily automatic backups, and a 99.5% uptime SLA.Read 30 Sep 2026 · clickhelp.com
Hosting
Customers can choose data hosting in Luxembourg, the USA, or Australia; the authoring environment cannot be installed on-premises.Read 30 Sep 2026 · docs.clickhelp.com
Notable limit
The Starter plan includes 500 topics, while Growth and Professional list unlimited topics.Read 30 Sep 2026 · clickhelp.com
Teamwork
Its workflow and review tools include topic statuses, reviewer accounts, and email notifications for topic updates.Read 30 Sep 2026 · clickhelp.com
Trial term
The current trial page advertises a 14-day full-access trial with no credit card needed.Read 30 Sep 2026 · clickhelp.com

Plans and prices

Starter $194 a month Before tax 1 documentation site · 500 topics · 2 contributors · 5 GB file storage Read 20 Sep 2026 · clickhelp.com
Growth $325 a month Before tax 1 documentation site · 5 contributors · 15 GB file storage Read 20 Sep 2026 · clickhelp.com
Professional $640 a month Before tax 1 documentation site · 10 contributors · 30 GB file storage Read 20 Sep 2026 · clickhelp.com
Starter $2,328 a year $2,328.00 per year (= $194.00/month, billed annually) 1 documentation site · unlimited projects · unlimited reader accounts · 500 topics · 2 contributors · 5 GB file storage Read 30 Sep 2026 · clickhelp.com
Growth $3,900 a year $3,900.00 per year (= $325.00/month, billed annually) 1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics · 5 contributors · 15 GB file storage Read 30 Sep 2026 · clickhelp.com
Professional $7,680 a year $7,680.00 per year (= $640.00/month, billed annually) 1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics · 10 contributors · 30 GB file storage Read 30 Sep 2026 · clickhelp.com

Every ClickHelp plan and price →

Strong points and limits

Strong points

  • Reusable snippets, variables and conditions
  • More than 30 content analytics metrics
  • Over 20 listed integrations plus Zapier
  • 14-day full-access trial without credit card
  • Daily backups and 99.5% uptime SLA

Limits

  • Authoring environment cannot be installed on-premises
  • Starter plan limits sites to 500 topics
  • Requires JavaScript and stable internet
  • No free plan

Who it suits

ClickHelp suits documentation teams that need browser-based authoring, publishing, reusable content and reader analytics. It also fits organizations seeking hosted regional data options and integrations with business tools.

Verdict

ClickHelp provides a broad hosted documentation workflow with analytics, integrations and optional AI tools. Its paid plans differ by contributors and storage, while Starter imposes a 500-topic limit.

Where Specifiction places it

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