ClickHelp vs Fern
ClickHelp
clickhelp.comFern
buildwithfern.comSide by side
| Figure | ClickHelp | Fern |
|---|---|---|
| Price from | $194/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 2 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 8.8 (#3) |
| Spec score · Technical Writing Platforms | 8.4 (#7) | 8.8 (#4) |
| Spec score · Knowledge base software | 8.2 (#55) | 8.8 (#17) |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | Listed integrations include PostHog, Google Analytics, Segment, Mixpanel, FullStory, Intercom, Postman, and Context7. |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | Fern's trust center lists SOC 2 Type II, GDPR, and CCPA and provides access requests for its SOC 2 report, penetration test summary, and information security policy. |
| Support | ClickHelp says professional support is provided free to all clients. | The Enterprise plan includes dedicated support and an uptime SLA. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.