ClickHelp vs GitBook
ClickHelp
clickhelp.com
GitBook
gitbook.comSide by side
| Figure | ClickHelp | GitBook |
|---|---|---|
| Price from | $194/mo | $65/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 8.8 (#4) |
| Spec score · Technical Writing Platforms | 8.4 (#7) | 8.9 (#2) |
| Spec score · Knowledge base software | 8.2 (#55) | 9.1 (#5) |
| Custom domain | Yes | Yes |
| Data protection | The site states AES-256 encryption at rest, TLS 1.2+ in transit, daily automatic backups, and a 99.5% uptime SLA. | GitBook states that customer data is encrypted at rest and in transit and stored in U.S. data centers, with some cached assets served through a CDN. |
| Free plan | No | Yes |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. |
| Product | ClickHelp is a cloud documentation platform for authoring, hosting, and publishing technical documentation. | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | GitBook's Trust Center lists SOC 2 Type II and ISO 27001:2022 compliance. |
| Paid from | 194 | 65 |
| Support | ClickHelp says professional support is provided free to all clients. | GitBook provides product support through [email protected] and offers sales contact and demos. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.