Heretto vs Paligo
Heretto
heretto.com
Paligo
paligo.netSide by side
| Figure | Heretto | Paligo |
|---|---|---|
| Price from | — | $416.67/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · Help Authoring Tools | 8.1 (#7) | 8.6 (#3) |
| Spec score · Knowledge base software | 8.4 (#42) | 8.9 (#9) |
| Spec score · Technical Documentation Software | 8.1 (#16) | 8.5 (#5) |
| API authentication | API access supports Basic Authentication with tokens and SSO session-cookie authentication. | API keys are created in My Profile by administrators, and each external application needs its own key. |
| Custom domain | Yes | Yes |
| Headquarters | Rochester, New York, USA | Solna, Sweden |
| Integrations | Documented integrations include XMLmind DOCX-to-DITA migration, DITA-OT publishing, XTM localization and REST APIs. | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. |
| Publishing outputs | Native publishing includes PDF Generator, DITA Open Toolkit outputs, Heretto Portal sites and API delivery to external endpoints. | Paligo can publish HTML5, PDF, eLearning and knowledge-base outputs from the same source. |
| Rating on G2 | 4.1 out of 5 from 39 reviews | 4.6 out of 5 from 57 reviews |
| Structured authoring | Heretto CCMS supports DITA-based component content such as maps, topics, glossaries and templates. | Paligo uses a customized DocBook content model that validates content structure and organizes publications from topics, elements and components. |
| Support | Heretto's help site says users can submit a support request, check existing request status, or email the support team. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
| Version control | The product provides branching, releases and version management for maintaining multiple documentation versions. | The CCMS provides revision history, rollback, branching and workflow status management. |
| What it does | Heretto is a cloud content-operations platform for creating, managing, personalizing and publishing structured documentation. | Paligo is a cloud-based component content management system for authoring, managing, translating and publishing technical documentation and knowledge assets. |
Plans
Heretto
- CCMSPriced on request
- DeployPriced on request
- Heretto CCMSPriced on request
- Heretto DeployPriced on request
- Heretto PortalPriced on request
- PortalPriced on request
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Heretto
Heretto is a DITA-based platform for enterprises to create, manage, publish, and personalize documentation. Its CCMS combines authoring, version control, branching, workflow management, publishing, and translation management; multiple authors can work in the same file at once without file locking. Governance features include content history, customizable workflows and roles, taxonomy, and metadata. Heretto Deploy distributes centrally stored content through an API for headless publishing. Portal provides a branded self-service site with personalization and granular permissions. Heretto describes CCMS as a SOC 2 Type II certified cloud platform. The web application is compatible with macOS, Windows, and Linux, with Chrome and Firefox officially supported. Heretto lists Deploy, CCMS, and Portal plans, with pricing on request. Portal includes one production and one non-production site, with additional sites available. Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices. The platform is not designed or optimized for mobile devices or tablets and is not designed for offline use.
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.