Author-it vs Paligo
Author-it
author-it.com
Paligo
paligo.netSide by side
| Figure | Author-it | Paligo |
|---|---|---|
| Price from | — | $416.67/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 6 |
| Spec score · Help Authoring Tools | 7.8 (#12) | 8.6 (#3) |
| Spec score · Technical Documentation Software | 7.8 (#23) | 8.5 (#5) |
| Spec score · Knowledge base software | 7.6 (#105) | 8.9 (#9) |
| Audience | The company highlights manufacturing, software, and utilities organizations, especially those with complex content accuracy and compliance needs. | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. |
| Content reuse | Content is stored as reusable Topics, and updates flow to every Book that uses the Topic. | Topics, publications, text fragments, list items, variables, images and conditional content can be reused across outputs. |
| Founded | 1996 | 2015 |
| Headquarters | New Zealand | Solna, Sweden |
| Integrations | Author-it provides APIs for integration and automation with content delivery platforms, translation vendors, and other systems. | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. |
| Product | Author-it is a component content management system that unifies structured authoring, review, translation, and publishing. | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. |
| Publishing | A single source can publish to formats including PDF, HTML5, SCORM eLearning, and AION JSON. | Paligo can publish content to PDF, HTML5, eLearning, and GitHub Flavored Markdown. |
| Support | Customer Resources links to the Knowledge Centre, support tickets, community hub, system status, training videos, and on-premise downloads. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.