AutoRaptor vs CDK CRM
AutoRaptor
autoraptor.comCDK CRM
cdkglobal.comSide by side
| Figure | AutoRaptor | CDK CRM |
|---|---|---|
| Price from | — | $28/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Automotive CRM Software | 7.5 (#16) | 8.7 (#4) |
| Compliance | AutoRaptor says its texting compliance features include opt-in tracking, STOP keyword opt-outs, message logging, and time-of-day restrictions for automated messages. | CDK reports SOC 1 and SOC 2 attestations, ISO/IEC 27001:2022 certification and alignment with the NIST Cybersecurity Framework. |
| Headquarters | Sarasota, Florida, United States | Austin, Texas, United States |
| Integrations | AutoRaptor lists integrations with inventory providers including Frazer, Reynolds & Reynolds, vAuto, Dealer.com, and Dealer Center; some providers require dealer setup or approval. | CDK CRM APIs are built for the Fortellis Automotive Commerce Exchange and support retrieval, historical access, record creation or editing, and real-time updates. |
| Security | AutoRaptor describes secure browser connections, regularly updated server software, backups, customer data separation, and role-based access controls. | CDK states that it maintains SOC 1 and SOC 2 attestations and ISO/IEC 27001:2022 certification, and uses the NIST Cybersecurity Framework. |
| Support | Support includes phone, email, live chat, a help center, onboarding, and training; the FAQ lists standard hours as Monday–Friday, 8 AM–5 PM EST. | CDK's Customer Care Portal offers AI-driven self-service, live agent chat, phone support, and online case submissions; its listed phone support hours vary by day. |
Plans
AutoRaptor
- PowerPriced on request
- Power+Priced on request
- ProPriced on request
- StarterPriced on request
CDK CRM
- Extract-only base$28 a month
- Customer Writeback$65 a month
- Front Office additional application$100 a month
- Front Office package$285 a month
- CDK CRMPriced on request
In their own words
AutoRaptor
AutoRaptor has no write-up on Specifiction yet; its figures are above.
CDK CRM
CDK CRM is automotive CRM software for dealership teams managing leads, appointments, customer engagement, and follow-up across Sales and Service. Its Unified Customer Inbox brings email, text, chat, and other conversations into one place. The AI Virtual Assistant engages leads through conversations, routing, and follow-up; additional AI tools provide automated summaries and writing assistance for dealership workflows. Marketing features use data and alerts to identify customers likely to buy and support one-to-one re-engagement. Flexible dashboards and reports help track dealership performance, activity, and trends. CDK CRM includes lead routing, lead-source capture, SMS messaging, workflow automation, a mobile app, and DMS integration. Its APIs are built for the Fortellis Automotive Commerce Exchange and support data retrieval, historical access, record creation or editing, and real-time updates. Listed platforms are Android, iOS, web, and API, though the product page does not specify mobile operating systems for its mobile tools. CDK states it maintains SOC 1 and SOC 2 attestations and ISO/IEC 27001:2022 certification, and uses the NIST Cybersecurity Framework.