AvidTrak vs Infinity
AvidTrak
avidtrak.com
Infinity
infinity.coSide by side
| Figure | AvidTrak | Infinity |
|---|---|---|
| Price from | $15/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Inbound Call Tracking Software | 8.4 (#4) | 7.6 (#9) |
| Spec score · Call Tracking Software | 8.4 (#9) | 7.6 (#22) |
| API | The API supports number provisioning, routing and IVR configuration, call-event retrieval, webhooks, and CRM synchronization. | Infinity provides an open REST API for call, conversation, outcome, and revenue data. |
| Founded | 2009 | 2011 |
| Integrations | Listed integrations include Salesforce, HubSpot, Zoho, Google Ads, Google Analytics 4, Google Marketing Platform, and Google Looker Studio. | Infinity supports more than 45 native integrations across advertising, analytics, business intelligence, CRM, conversion optimization, affiliate marketing, and tag management. |
| Support | The site lists [email protected] and (888) 592-2921 and advertises direct onboarding and ongoing assistance. | The pricing page lists 24/7 support for Essentials and Pro, and VIP Support for Enterprise. |
Plans
In their own words
AvidTrak
AvidTrak tracks inbound calls and attributes them to the marketing campaigns, keywords, pages, and channels that generated them. Dynamic number insertion assigns numbers to campaigns, pages, and traffic sources to identify call origins. The platform can transcribe calls with AI, flag keywords, and extract conversation outcomes. Routing choices include IVR, after-hours, sequential, simultaneous, and ZIP-code routing. Users can create custom dashboards and schedule reports on call activity and campaign performance. Listed integrations include Salesforce, HubSpot, Zoho, Google Ads, Google Analytics 4, Google Marketing Platform, and Google Looker Studio. Its API supports number provisioning, routing and IVR setup, call-event retrieval, webhooks, and CRM synchronization. Monthly Starter pricing is $15.00 per month and includes five local numbers, 500 local minutes, 500 call-recording minutes, and 50 CNAME lookup calls. The 14-day trial provides $20 in credit without requiring a credit card; listed inclusions are five local numbers, 500 minutes, 500 recording minutes, and 50 CNAME lookups. A paid package is needed after the credit runs out or the trial ends. Overages may apply at rates that vary by plan.