Avoided.io vs DisputeFlow
Avoided.io
avoided.ioDisputeFlow
disputeflow.appSide by side
| Figure | Avoided.io | DisputeFlow |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Chargeback Management Software | 7.3 (#14) | 7.6 (#7) |
| Analytics | Its analytics include custom reports on dispute trends, chargeback rates, and fraud patterns, plus metrics such as win rates and response times. | DisputeFlow provides recovered revenue tracking, dispute outcomes, case trends, and reason breakdowns. |
| Intended users | The maker presents the service for businesses ranging from small businesses and startups to large enterprises, payment service providers, and acquirers. | DisputeFlow is presented as a chargeback defense tool for Shopify merchants, with Starter aimed at stores with occasional disputes and Growth at stores with regular chargeback volume. |
| Support | The automation page describes the support team as responsive and says it aims to minimize disruptions. | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. |
Plans
In their own words
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.