Avoma vs CallMerlin

Avoma captures meetings with a bot and provides transcripts, summaries, and action items. It works on the web, iOS, and Android, and captures meetings on Zoom, Microsoft Teams, Google Meet, Webex, and GoToMeeting. Transcription supports 62 languages, and calendar integrations are included. A free view-only user can watch recordings, view notes and transcripts, comment, and share. Paid plans are billed annually: Startup costs $19 a month for up to 25 paid seats, and Organization costs $29 a month for up to 100 paid seats. Both include unlimited free view-only seats. Enterprise costs $39 a month, is billed annually only, and requires at least 10 paid seats. Avoma was founded in 2017 and is headquartered in Palo Alto, California, United States.

CallMerlin describes itself as an AI Chief of Staff that connects to business systems and can be used through phone, chat, widget, desktop, mobile, Slack and Teams. Its workflows can span multiple systems, respond to triggers and include an analysis step with auto-inject. Reads can happen immediately, while writes, emails and payment files wait for approval unless direct execution is enabled. The integrations page lists 96 native deep integrations and says 900+ are available through managed connectors, with examples including HubSpot, Salesforce, Slack, Moneybird, Microsoft 365, Gmail, Stripe, Shopify and Zoom. CallMerlin says each teammate has an individual PIN and permissions are enforced server-side. Credentials use AES-256-GCM encryption, data in transit is protected by TLS, and access uses PIN plus 2FA. Call transcripts and AI summaries are kept for at most 90 days by default; audio is not retained. Starter costs €55/mo (annual), and a 7-day trial is offered; there is no free plan. Android is in closed alpha and the iOS App Store listing is coming soon.