Avoma vs Twilio Conversation Intelligence

Avoma captures meetings with a bot and provides transcripts, summaries, and action items. It works on the web, iOS, and Android, and captures meetings on Zoom, Microsoft Teams, Google Meet, Webex, and GoToMeeting. Transcription supports 62 languages, and calendar integrations are included. A free view-only user can watch recordings, view notes and transcripts, comment, and share. Paid plans are billed annually: Startup costs $19 a month for up to 25 paid seats, and Organization costs $29 a month for up to 100 paid seats. Both include unlimited free view-only seats. Enterprise costs $39 a month, is billed annually only, and requires at least 10 paid seats. Avoma was founded in 2017 and is headquartered in Palo Alto, California, United States.

Twilio Conversation Intelligence is a web service for analyzing conversations across omnichannel coverage. Its listed capabilities include sentiment analysis, intent detection, journey analysis, and conversation search. Language Operators add language analysis to conversation data. Twilio-authored Language Operators are listed at $0.01 a month, while custom operators have separate input and output charges: custom input is free and custom output is $0.02 a month. The pricing note says billing is pay based on the type of Language Operators and on data input or output, so these figures describe particular operator components rather than every billing factor. The overall pricing model is paid, with a starting price shown as From $0.01. The product is available on the web. Twilio was founded in 2008.