AVOXI Flow Builder vs Plum DEV
AVOXI Flow Builder
avoxi.com
Plum DEV
plumvoice.comSide by side
| Figure | AVOXI Flow Builder | Plum DEV |
|---|---|---|
| Price from | $6.49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Interactive Voice Response Software | 7.7 (#9) | 7.1 (#15) |
| Founded | 2001 | 2000 |
| Integrations | AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. | The documentation says DEV uses APIs to integrate with CRM, ERP, VoC, telephony systems, and other databases, and works with Plum Fuse. |
| Security | The pricing page lists fraud monitoring and multi-factor authentication, and shows encrypted SIP (TLS / SDES / SRTP) among plan features. | The DEV security guide says its platform is PCI-DSS and HIPAA compliant, requires HTTPS for secure data transfers from its PCI environment, and does not store caller financial data. |
| Support | The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses. | Plum's product documentation says the platform is backed by SLAs and offers documentation and a developer community forum for additional support. |
Plans
AVOXI Flow Builder
- Number package$6.49 a month
- Standard$14.99 a month
- Premium$99.99 a month
- Premium AI$199.99 a month
In their own words
AVOXI Flow Builder
AVOXI Flow Builder is cloud software for designing call flows and interactive voice response menus in a web interface. Routing rules can use agent, language, time, call volume, percentages, and failover choices. Advanced Flow Builder adds API connectivity and routing data such as account, order, reservation, location, language, VIP status, customer segment, or account priority. Calls can travel through SIP trunks, forward to teams, or connect with CCaaS, UCaaS, and PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. The service includes API access, a visual flow builder, fraud monitoring, multifactor authentication, and encrypted SIP options. Plans are Number package at $6.49 a month, Standard at $14.99 a month, Premium at $99.99 a month, and Premium AI at $199.99 a month. AVOXI was founded in 2001 in Atlanta.
Plum DEV
Plum DEV is a cloud developer platform for automating processes through voice and building interactive customer self-service applications. Its VoiceXML foundation lets developers control customer interactions, including inbound IVR and inbound or outbound SMS. SMS requires an SMS-ready phone number. APIs connect DEV with CRM, ERP, voice-of-customer, telephony and other database systems, and it also works with Plum Fuse. Developers can customize branding, call flows and backend database integrations. Multiple text-to-speech and automatic speech-recognition engines are supported, including Amazon Polly, with dozens of languages and dialects. Integrated VoiceTrends tracks usage and performance, supports script A/B testing and provides granular reports. Plum says DEV runs on custom telephony data centers and AWS, with on-demand scalability and a 99.9% uptime SLA. It describes the platform as PCI-DSS Level 1 and HIPAA compliant, while customers remain responsible for configuring applications for applicable requirements. Pricing is available on request. Demo accounts have limited access and no call logging.