Axon Ivy Ideation Management Platform vs UseResponse
Axon Ivy Ideation Management Platform
axonivy.comUseResponse
useresponse.comSide by side
| Figure | Axon Ivy Ideation Management Platform | UseResponse |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · Idea Management Software | 8.5 (#5) | 8.3 (#10) |
| Company | Axon Ivy AG says it is headquartered in Switzerland and has been an independent subsidiary of the Ricoh Group since 2022; the page says it has over 30 years of experience. | The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958. |
| Deployment | The platform can run in the cloud or in a customer's own data center, with container-based deployment. | UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server. |
| Headquarters | Zug, Switzerland | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | The platform page says Axon Ivy has over 80 ready-made connectors and open APIs for custom integrations. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Support | Axon Ivy says its global support team provides personalized assistance and offers a support request form. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
| Trial | Axon Ivy offers a free trial environment, but the opened pages do not state its duration. | The 14-day free trial provides access to all features and does not require credit card information. |
Plans
Axon Ivy Ideation Management Platform
No plans published.
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
Axon Ivy Ideation Management Platform
Axon Ivy Ideation Management Platform manages employee ideas from submission through jury evaluation to implementation of winning proposals. Its digital workflow supports brainstorming, evaluation, defining prizes and bonuses, and recognizing successful ideas. Axon Ivy highlights fair and transparent evaluation criteria, and its product page reports a 400% increase in employee engagement. The ideation functions sit within a broader platform for automating, controlling, and executing business processes and building custom applications, portals, and interfaces. Integration options include REST and SOAP web services, external APIs, OpenAPI, and standard connectors for SAP, Oracle, and Microsoft; Axon Ivy says there are more than 80 ready-made connectors. Deployment can be in the cloud or a customer's own data center, including container-based deployment. Governance features include role and permission management, traceability of changes and decisions, and policy enforcement. Axon Ivy describes data sovereignty options that include keeping data in Switzerland and the EU. A free Designer environment and tutorials are available, while pricing is on request.
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.