| Price from | — | $1.67/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Sales Coaching Software | 7.8 (#12) | 9.1 (#1) |
| Audience | Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization. | Exec serves revenue teams as well as people and learning teams with sales readiness, employee training, leadership development, and compliance certification. |
| Headquarters | St. Louis, Missouri, United States | Covina, California, United States |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | Documentation lists Notion, Microsoft 365, Microsoft Teams call synchronization, LMS/LXP integrations, LTI 1.3 and iframe embedding. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Exec is a training platform using AI roleplays, call scoring, and live coaching to help teams practice and improve work conversations. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | Exec states that it is SOC 2 Type II and SOC 3 certified, encrypts data in transit with TLS 1.2 or higher, and encrypts sensitive data at rest. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | The pricing page lists priority support, a named customer success representative, and custom onboarding among plan features or add-ons. |
