Balto QA vs ExecVision
Balto QA
balto.ai
ExecVision
execvision.ioSide by side
| Figure | Balto QA | ExecVision |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 7.7 (#7) |
| Coaching | Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data. | Coaching Plans help managers identify performance gaps, with AI recommending skills and behaviors to coach based on conversation analysis. |
| Founded | 2017 | 2015 |
| Headquarters | St. Louis, Missouri, United States | Arlington, Virginia, United States |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | The integrations directory lists systems including Salesforce, HubSpot, Microsoft Dynamics, Zoom, Microsoft Teams, Five9, and RingCentral. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | ExecVision is a conversation intelligence platform that analyzes customer conversations to surface insights and support behavior change. |
| Scorecards | Users can customize QA scorecards for different use cases and call types. | Customizable scorecards can assess different conversation types and support QA, compliance, certification, and sales workflows. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | ExecVision states that it is SOC 2 Type II compliant, meets GDPR requirements as a Processor, and undergoes penetration testing at least annually. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | The company provides ongoing service from implementation through renewal and holds quarterly business reviews with customers. |
Plans
In their own words
ExecVision
ExecVision analyzes customer conversations to help teams identify insights and guide coaching. It ingests, transcribes, and evaluates voice and web conference interactions using AI, machine learning, and deep learning. Users can search conversation content and metadata, while Smart Alerts can flag activity involving selected words, phrases, accounts, or opportunities. Performance Dashboards track conversation quality, performance, and coaching activity for reps, managers, and executives. Coaching Plans help managers locate performance gaps, with AI suggesting skills and behaviors to address. Custom scorecards can support quality assurance, compliance, certification, and sales workflows. Conversation Libraries organize interactions for training, onboarding, and upskilling, and can save conversations automatically when triggers are met. Android and iOS apps let users search, listen to, view, and annotate conversations; a Chrome extension captures web-based recordings and can be switched off. Integrations include Salesforce, HubSpot, Microsoft Dynamics, Zoom, Microsoft Teams, Five9, and RingCentral. ExecVision is paid, with pricing on request.