| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Sales Coaching Software | 7.8 (#12) | 6.6 (#24) |
| Coaching | Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data. | After a roleplay, SkillTap provides a scored breakdown and a suggested next thing to fix. |
| Headquarters | St. Louis, Missouri, United States | Sheridan, Wyoming, USA |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | The site lists Salesforce, HubSpot, Zoom, Gong, Slack, Outreach, Salesloft, and Microsoft Teams, as well as dialers and recorders. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | SkillTap provides AI roleplay, live call review, coaching, and hiring or screening tools for teams. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | SkillTap says data is encrypted in transit and at rest, and organization membership is checked before data is accessed. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | The security page says vulnerability reports can be emailed to [email protected] and will be acknowledged within two business days. |
