| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Sales Coaching Software | 7.8 (#12) | 6.6 (#25) |
| Audience | Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization. | The site presents Skylar for sales teams, sales training companies and coaches, and executive coaches. |
| Headquarters | St. Louis, Missouri, United States | London, UK |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | Skylar lists 300 working integrations, with examples including Salesforce, HubSpot, Slack, Microsoft Teams, Gong, Google Sheets, and more. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Skylar is an AI sales coaching platform that creates roleplays tailored to a team’s industry, products, and sales challenges. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | Skylar says conversations and company information are encrypted and stored securely, are not shared with third parties or used to train models for other customers, and that it is under observation for SOC 2 compliance. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | Skylar says its support team typically responds within 24 business hours and handles product, sales, and technical inquiries. |
