Barbs vs CitaFlow
Barbs
barbs.myCitaFlow
citaflow.comSide by side
| Figure | Barbs | CitaFlow |
|---|---|---|
| Price from | 79 MYR/mo | €19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Barbershop Scheduling Software | 8.2 (#11) | 8.2 (#12) |
| Integrations | The online store supports DuitNow, ToyyibPay, and Billplz checkout; the pricing page says subscription payments use ToyyibPay and Billplz. | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. |
| Intended users | Barbs says it was built for Malaysian barbershops, including solo shops and businesses with multiple branches. | CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms. |
| Notable limits | The Free plan is limited to one barber and 15 online bookings per day; loyalty, analytics, commission, product catalog, and inventory are not included. | The Starter plan includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply; AI modules also have usage tiers and overage rates. |
| Security | The privacy policy says data is encrypted in transit using HTTPS/TLS, passwords are stored as bcrypt hashes, production data access is restricted, and backups are performed regularly. | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. |
| Support | Barbs offers email support with a stated reply time within 24 hours and support through WhatsApp. | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
In their own words
Barbs
Barbs is an all-in-one system for barbershops, covering queues, online bookings, point of sale, inventory, and loyalty. Customers can scan a shop QR code to join a queue, follow their turn on a phone, and receive updates. They can also book from a phone through the shop QR code without downloading an app. The POS supports multiple payment methods and receipt printing; the Android app can keep selling offline and sync later. Barbs sends automatic reminders and notifications through WhatsApp, SMS, and email, and its online store supports DuitNow, ToyyibPay, and Billplz checkout. The Free plan costs nothing and includes one barber, unlimited queue and walk-ins, unlimited POS and receipts, and 15 online bookings per day. Growth costs 79 MYR a month, billed monthly; Pro costs 149 MYR a month, billed monthly; Enterprise costs 299 MYR a month, billed monthly. The service is built for Malaysian barbershops, from solo shops to businesses with multiple branches. It runs on Android and the web.
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.