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SPECIFICTION
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CitaFlow

citaflow.com

From €19/mo Free trial WebiOSAndroidAPI
Visit citaflow.com
Spec score 8.4 #7 of 32 in Therapy Scheduling Software

What it is

CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.

Spec sheet

Purpose
CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses.Read 9 Oct 2026 · citaflow.com
Intended users
CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms.Read 9 Oct 2026 · citaflow.com
Trial
The free trial lasts 7 days, requires no credit card, and can be cancelled anytime.Read 9 Oct 2026 · citaflow.com
Integrations
CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API.Read 9 Oct 2026 · citaflow.com
Security
The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring.Read 9 Oct 2026 · citaflow.com
Compliance
The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise.Read 9 Oct 2026 · citaflow.com
Support
CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA.Read 9 Oct 2026 · citaflow.com
Headquarters
Miami, Florida, United StatesRead 28 Sep 2026 · citaflow.com
AI chat
The chatbot can answer questions and manage booking, cancellation, and rescheduling across messaging channels.Read 9 Oct 2026 · citaflow.com
AI phone
The AI phone assistant answers calls, responds to questions, books appointments, and offers voicemail, call forwarding, or configurable IVR options.Read 9 Oct 2026 · citaflow.com
Booking channels
Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget.Read 9 Oct 2026 · citaflow.com
CRM and reminders
Bookings and calls create customer profiles and history, and the platform can send automatic reminders by SMS, WhatsApp, and email.Read 9 Oct 2026 · citaflow.com
Notable limits
The Starter plan includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply; AI modules also have usage tiers and overage rates.Read 9 Oct 2026 · citaflow.com
Shopify
CitaFlow says its generated booking website can integrate a Shopify store and its products and e-commerce features for free.Read 9 Oct 2026 · citaflow.com

Plans and prices

AI Chat (optional module) €19 a month from +€19/mo Optional add-on · higher monthly conversation tiers and pay-per-conversation option also shown Read 9 Oct 2026 · citaflow.com
Team Pack €19 a month +€19/mo For more than 3 user accounts Read 9 Oct 2026 · citaflow.com
AI Voice (optional module) €29 a month from +€29/mo Optional add-on · higher monthly minute tiers and pay-per-minute option also shown Read 9 Oct 2026 · citaflow.com
Starter Plan €29 a month €29/mo; monthly billing; prices exclude VAT Online bookings, calendar, booking website and reminders included · optional AI Chat from +€19/mo · optional AI Voice from +€29/mo · WhatsApp/SMS included up to 200 appointments/month, then tiered supplement Read 9 Oct 2026 · citaflow.com
CitaFlow Enterprise Priced on request Custom Unlimited locations · 99.9% SLA · custom onboarding Read 9 Oct 2026 · citaflow.com

Every CitaFlow plan and price →

Strong points and limits

Strong points

  • Booking across multiple messaging channels
  • AI phone and chat assistants
  • Automatic SMS, WhatsApp, and email reminders
  • Calendar, Zapier, and API integrations
  • Seven-day trial without credit card

Limits

  • No free plan
  • Starter messaging allowance is 200 appointments monthly
  • AI modules have usage tiers and overages
  • Enterprise pricing is custom

Who it suits

CitaFlow is aimed at appointment-based businesses such as salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms. It fits businesses wanting automated voice, chat, reminders, and calendar connections.

Verdict

CitaFlow combines multi-channel booking with automated conversations, reminders, customer history, and calendar integrations. Review messaging allowances and optional AI-module charges alongside the €29 a month Starter price.

Where Specifiction places it

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