CitaFlow vs Halaxy
CitaFlow
citaflow.com
Halaxy
halaxy.comSide by side
| Figure | CitaFlow | Halaxy |
|---|---|---|
| Price from | €19/mo | A$25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 9.1 (#2) |
| Compliance | The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise. | Halaxy states that EU data is stored in the EU under GDPR requirements and that it maintains a Notifiable Data Breaches response plan. |
| Headquarters | Miami, Florida, United States | Melbourne, Australia |
| Integrations | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. | Documented integrations include Xero, QuickBooks, Reckon One, SSO, Heidi Health, Tyro, HICAPS, Sonic Labs, HealthLink, Medical-Objects, Argus, Mailchimp, Physitrack and VALD. |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | Halaxy says data is encrypted in transit and at rest with 256-bit bank-grade encryption and backed up multiple times. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | Halaxy advertises phone and email support Monday to Friday with 24-hour availability in AEDT. |
| Trial | The free trial lasts 7 days, requires no credit card, and can be cancelled anytime. | The White Label subscription tiers include a 30-day free trial. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
Halaxy
- Free core softwareFree
- Halaxy core platformFree
- Subscription featuresA$25 a month
- Pay-as-you-go add-onsPrice not published
- Pay-as-you-go creditsPrice not published
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.
Halaxy
Halaxy is web-based practice management software for healthcare practices, combining scheduling, patient management, clinical invoicing and financial reporting. Its free core platform includes a calendar, online bookings, email reminders, patient records, clinical notes, invoicing and financial reports. The calendar accommodates recurring, group, telehealth and home-visit appointments, with automated SMS or email reminders. Built-in video and phone consultations can be used alongside connections to external services such as Zoom and Coviu. Halaxy says it is designed for more than 90 healthcare professions and practices of different sizes. Listed integrations include accounting, healthcare and communications tools, and an API lets developers connect software and send or retrieve practice data. Halaxy describes daily backups, encryption at rest and in transit, two-factor authentication, configurable access levels, action history and anonymisation. It says telehealth audio and video are encrypted in transit to AES 256-bit standards and are not recorded or routed through Halaxy servers. The core platform is free; optional add-ons use credits, and subscription features start at 25 credits per month.