CitaFlow vs CliniForm
CitaFlow
citaflow.com
CliniForm
cliniform.co.ukSide by side
| Figure | CitaFlow | CliniForm |
|---|---|---|
| Price from | €19/mo | £19.99/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Therapy Scheduling Software | 8.4 (#7) | 9.0 (#3) |
| Headquarters | Miami, Florida, United States | 128 City Road, London, EC1V 2NX, United Kingdom |
| Integrations | CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. | Listed integrations include Google Drive, OneDrive, Dropbox, Make, Zapier, WordPress, WhatsApp Business, WellNear, Stripe, Postmark and The SMS Works. |
| Security | The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. | CliniForm says data is hosted in the UK, connections use TLS 1.2+, and health answers, treatment notes and clinical files are encrypted with AES-256. |
| Support | CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. | Free includes email support, Pro adds priority email and ticket support, and Enterprise can include a dedicated manager, training and SLAs. |
Plans
CitaFlow
- AI Chat (optional module)€19 a month
- Team Pack€19 a month
- AI Voice (optional module)€29 a month
- Starter Plan€29 a month
- CitaFlow EnterprisePriced on request
CliniForm
- FreeFree
- Pro£24.99 a month
- Pro annual£239.88 a year
- EnterprisePriced on request
In their own words
CitaFlow
CitaFlow is an appointment management platform for businesses accepting bookings through websites, phone calls, messaging apps, and chat widgets. Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or web chat. Its AI phone assistant answers questions, books appointments, and supports voicemail, forwarding, or configurable IVR. The chatbot handles booking, cancellation, and rescheduling across messaging channels. Bookings and calls create customer profiles and history, with reminders by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. Generated booking sites can include Shopify stores and e-commerce features at no charge. Security listings include TLS 1.2+, AES-256 encryption, EU hosting, 30-day backup retention, and 24/7 monitoring. Starter costs €29 a month, excluding VAT, with a seven-day no-card trial.
CliniForm
CliniForm combines bookings, client records, forms, treatment notes, communication, payments, and practice management in one platform. It is aimed at independent wellbeing professionals and small teams such as therapists, trainers, beauticians, and clinic owners. Clients can book online, while the smart calendar manages availability, practitioners, rooms, and appointments. Consultation and consent forms support digital signatures and treatment-plan consent workflows. Client records can include consultations, risks, treatment history, SOAP notes, payments, and progress. A unified inbox links SMS, email, and WhatsApp conversations to client records; messaging usage charges may apply separately. Listed integrations include Google Drive, OneDrive, Dropbox, Make, Zapier, WordPress, and WhatsApp Business. CliniForm also provides a REST API and webhooks, with practice-scoped API keys on Team and Enterprise plans. The company says data is hosted in the UK and clinical files are encrypted with AES-256. The Free plan allows up to five active clients. Pro costs £24.99 per month, or £19.99/month when paid annually; payment processing and messaging charges are separate.