Carepatron From $15.50/mo · Free plan 9.4 Visit PracticeRunner
practicerunner.com
What it is
PracticeRunner brings therapy practice scheduling, clinical records, intake, billing, payments, secure communication, supervision and coordination into one system. It supports individual, couple, family, therapy-group, consultation and workshop services. Documentation includes progress notes, a Session Workspace, source material, intake forms, assessments, diagnoses and document storage. Optional AI can prepare sessions, draft notes from transcripts or other source material, extract text with OCR and revise notes; clinicians review drafts before saving or signing. Billing covers invoices, AutoPay, automatic invoicing, card and bank payments, recorded external payments, superbills, statements and CMS-1500 claims. Google Calendar sync works one way: changes there do not update PracticeRunner appointments, and Google events are not imported as appointments. Compatible calendar apps can subscribe to private, read-only feeds. The client portal, payment processing and insurance claims are listed. The Professional plan is $39/month, and the site also lists a free Starter plan for 30 days, capped at 10 active clients and one clinician. Platforms are Android, iOS and web.
Spec sheet
- What it does
- PracticeRunner is cloud practice-management and EHR software for therapists, covering scheduling, documentation, intake, billing, payments, communication and follow-up.Read 15 Oct 2026 · practicerunner.com
- Purpose
- PracticeRunner connects therapy practice scheduling, documentation, intake, billing, payments, secure communication, supervision, and practice coordination in one system.Read 8 Oct 2026 · practicerunner.com
- Integrations
- Listed integrations are Stripe for payments and Google Calendar for calendar synchronization.Read 15 Oct 2026 · getapp.com
- Security
- The BAA states that PHI is encrypted in transit and at rest and that safeguards include role-based access controls and audit logging.Read 8 Oct 2026 · practicerunner.com
- Privacy
- PracticeRunner says client information is not used to train shared AI models or improve AI for other practices, and recorded audio or video is deleted after transcription.Read 8 Oct 2026 · practicerunner.com
- Support
- PracticeRunner offers email support, a knowledge base and direct founder onboarding; the contact page says replies typically arrive within 24 hours.Read 15 Oct 2026 · practicerunner.com
- Headquarters
- Bruce Hearn's LinkedIn profile lists San Francisco, California, United States, and the privacy policy gives a San Francisco mailing address.Read 15 Oct 2026 · linkedin.com
- AI assistance
- Optional AI tools provide Session Brief preparation, transcript or source-material drafting, OCR and note revision, with clinician review before saving or signing.Read 15 Oct 2026 · practicerunner.com
- AI data policy
- PracticeRunner says client information is not used to train shared AI models and audio or video is deleted after transcription.Read 15 Oct 2026 · practicerunner.com
- AI tools
- Optional AI tools include session preparation, draft notes from transcripts and other source material, OCR text extraction, and note revision; clinicians review drafts before saving or signing.Read 8 Oct 2026 · practicerunner.com
- Authentication
- Supported sign-in methods include passkeys, one-time email links, enabled Google or Microsoft sign-in and optional physical security keys.Read 15 Oct 2026 · practicerunner.com
- Billing
- Billing features include invoices, AutoPay, automatic invoicing, cards, bank transfers, external payment recording, superbills, statements and CMS-1500 claims.Read 15 Oct 2026 · practicerunner.com
- Calendar limit
- Google Calendar synchronization is one-way, and private calendar feeds are read-only; edits in external calendars do not change PracticeRunner appointments.Read 15 Oct 2026 · practicerunner.com
- Calendar limitation
- Changes made in Google Calendar do not update appointments in PracticeRunner, and Google Calendar events are not imported as PracticeRunner appointments.Read 8 Oct 2026 · practicerunner.com
- Case model
- The system supports individual, couple, family, therapy-group, consultation and workshop cases with persistent participant, appointment, documentation and billing context.Read 15 Oct 2026 · getapp.com
- Case types
- It supports cases for individual, couple, family, therapy-group, consultation, and workshop services.Read 8 Oct 2026 · practicerunner.com
- Company legal name
- The service is operated by PracticeRunner LLC.Read 15 Oct 2026 · practicerunner.com
- Data export
- Exports can include structured JSON, CSV, VCF, note text, PDFs and original uploaded files in password-protected ZIP packages.Read 15 Oct 2026 · practicerunner.com
- Documentation
- The help center lists 58 articles covering setup, scheduling, billing, forms, supervision, exports, security and AI settings.Read 15 Oct 2026 · practicerunner.com
- External video
- The product lets practices use Zoom, Google Meet, Microsoft Teams or another video link rather than requiring proprietary telehealth video.Read 15 Oct 2026 · practicerunner.com
- FHIR support
- Contact import and export supports FHIR R4 files for supported case types.Read 15 Oct 2026 · practicerunner.com
- Founded year
- No founded year is stated on the official pages or the reviewed company profile.Read 15 Oct 2026 · practicerunner.com
- Founder
- Bruce Hearn is identified as the founder, a practicing therapist and software engineer.Read 15 Oct 2026 · practicerunner.com
- HIPAA agreement
- PracticeRunner LLC offers a Business Associate Agreement governing PHI handling under HIPAA and HITECH.Read 8 Oct 2026 · practicerunner.com
- Independent listing platforms
- GetApp lists Web, Android and iPhone/iPad support, with email/help-desk, knowledge-base and chat support options.Read 15 Oct 2026 · getapp.com
- Independent review evidence
- GetApp reports no user reviews and a 0.00/10 likelihood-to-recommend score because there are no submitted ratings.Read 15 Oct 2026 · getapp.com
- Insurance claim limit
- PracticeRunner creates CMS-1500 PDFs and supports manual payer-response reconciliation, but does not submit claims electronically.Read 15 Oct 2026 · getapp.com
- Limit: product maturity
- PracticeRunner describes itself as being in an early stage, with founding-practice onboarding and possible future usage allowances or charges explained later.Read 15 Oct 2026 · practicerunner.com
- Migration and exports
- The Starter plan includes supported import and CSV, note, PDF, and file exports.Read 8 Oct 2026 · practicerunner.com
- Payment responsibility
- Payment transactions use third-party processors, while providers remain responsible for configuring prices and legal compliance.Read 15 Oct 2026 · practicerunner.com
- Public API
- A website scheduling widget exposes a documented JavaScript embed and custom-button API with booking, inquiry, provider, display and label attributes.Read 15 Oct 2026 · practicerunner.com
- Rating on Capterra
- 0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com
- Rating on GetApp
- No rating available; 0 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Software Advice
- No rating available; no reviews yetRead 15 Oct 2026 · softwareadvice.com
- Scheduling
- Scheduling includes recurring appointments, availability, consultation scheduling, calendar feeds, synchronization and appointment requests.Read 15 Oct 2026 · practicerunner.com
- SDKs
- No separate public SDK is identified; the published developer-facing integration is the JavaScript scheduling embed.Read 15 Oct 2026 · practicerunner.com
- Security agreement
- PracticeRunner publishes a Business Associate Agreement covering PHI handling under HIPAA and HITECH.Read 15 Oct 2026 · practicerunner.com
- Self-hosting
- The service is described as cloud-based and no self-hosted deployment option is documented.Read 15 Oct 2026 · practicerunner.com
- Session Workspace
- An appointment-centered workspace combines context, preparation, source material, optional recording or uploads, notes and follow-up.Read 15 Oct 2026 · practicerunner.com
Plans and prices
Starter Free Free for 30 days Up to 10 active clients · Single clinician · Core scheduling, notes, intake, billing, payments, portal and exports Read 15 Oct 2026 · practicerunner.com
Archive $8 a month $8/month Read-only access for existing Professional and Group practices during a pause Read 15 Oct 2026 · practicerunner.com
Professional $39 a month $39/month; 14-day free trial One clinician seat · More than 10 active clients · Admin access · Optional associate seats at $11 each Read 15 Oct 2026 · practicerunner.com
Group $59 a month $59/month; 14-day free trial Two clinician seats · Additional clinician $29 · Additional associate $11 · Group supervision, reporting and staff roles Read 15 Oct 2026 · practicerunner.com
Strong points and limits
Strong points
- Supports six listed case types
- Clinicians review AI drafts before saving
- Includes insurance claims and payment processing
- Exports include CSV, notes, PDFs and files
- Offers a client portal
Limits
- Google Calendar sync is one way
- No integrated telehealth
- Starter is limited to 10 active clients
- Professional costs $39/month
Who it suits
It suits solo therapists and group practices that want scheduling, documentation and billing in one system. Its case types also cover couples, families, therapy groups, consultations and workshops.
PracticeRunner in depth
Read the full write-up
PracticeRunner is an all-in-one system for therapy practices, spanning clinical records, scheduling, billing, and coordination. It is strongest for solo clinicians and small groups seeking one place to manage those workflows; its one-way calendar sync and lack of integrated telehealth are meaningful constraints.
Overview
The system accommodates individual, couple, family, therapy-group, consultation, and workshop services. It combines scheduling and intake with documentation, payments, secure communication, supervision, and practice coordination, plus a client portal and insurance claims. That breadth is useful when a practice wants administrative and clinical work in the same system, rather than a narrowly focused scheduler or records tool.
It is not a complete virtual-care setup: integrated telehealth is absent. Calendar sync is also one-way. Google Calendar changes do not update PracticeRunner appointments, and events in Google Calendar are not imported as appointments. Practices that need either built-in telehealth or two-way calendar management should look elsewhere.
Key features
Records and optional AI
Progress notes, a Session Workspace, source material, intake forms, assessments, diagnoses, and document storage cover much of the clinical record workflow. Optional AI can help prepare sessions, draft notes from transcripts and other source material, extract text with OCR, and revise notes. Clinicians review drafts before saving or signing, keeping the final documentation decision with the clinician.
PracticeRunner says client information is not used to train shared AI models or improve AI for other practices, and that audio or video recordings are deleted after transcription. Its Business Associate Agreement covers PHI handling under HIPAA and HITECH; the agreement states that PHI is encrypted in transit and at rest, with role-based access controls and audit logging. Those commitments may matter to practices evaluating AI-assisted documentation and sensitive records.
Billing and calendar workflow
Billing includes invoices, automatic invoicing, AutoPay, card and bank-transfer payments, recorded external payments, superbills, statements, and CMS-1500 claims. This is a substantial set of payment and insurance workflows for a practice that wants billing alongside documentation. The calendar limitation is less flexible: appointment changes must be managed in PracticeRunner, since Google Calendar does not feed updates back into it.
Pricing
Starter is free for 30 days, with up to 10 active clients and one clinician. It provides a time-limited way for a solo clinician to begin, but it is not a continuing free plan. Starter includes supported import and CSV, note, PDF, and file exports, useful for practices moving records in or out.
Archive costs $8 a month and provides read-only access for existing Professional and Group practices. It suits a practice retaining access to an existing account rather than one seeking an active operating plan.
Professional costs $39 a month and includes one clinician seat, with additional associate seats at $11 each; admins are included. It supports more than 10 active clients, making it the natural ongoing plan for a solo practice that has outgrown Starter. Group costs $59 a month and includes two clinician seats, with extra clinicians at $29 each and additional associates at $11 each; admins are included. It better fits a small team, though seat costs should be considered as the practice grows.
Platforms
PracticeRunner is available on the web, Android, and iOS. That range covers browser and mobile access, while the one-way calendar behavior remains a constraint regardless of platform.
Who it's for
Solo therapists and small practices are the clearest fit, particularly those handling varied case types and wanting documentation, payments, claims, and coordination together. Practices that need integrated telehealth, more than 10 active clients on Starter, or calendar changes to flow both ways should weigh those requirements before choosing it.
Pros and cons
Pros
Broad clinical and administrative scope: records, intake, billing, payments, communication, supervision, and coordination share one system.
Flexible billing tools: AutoPay, multiple payment methods, superbills, statements, and CMS-1500 claims support varied collection and insurance workflows.
Clinician review of AI drafts: AI-generated notes are reviewed before saving or signing, and the product states that recordings are deleted after transcription.
Cons
No integrated telehealth: practices seeking sessions within the same system need another solution.
One-way calendar sync: Google Calendar edits do not change PracticeRunner appointments, and calendar events do not become appointments.
Starter is temporary and capped: its 30-day access and 10-active-client limit do not provide a lasting free tier.
Alternatives
Carepatron is worth considering when a continuing free plan is important: its free tier includes unlimited clients, 1GB storage, 1M AI tokens, 1K tasks, and 100 appointments, and it supports Android, iOS, macOS, web, and API.
TherapyAppointment is an alternative with Android, iOS, macOS, web, and Windows support, plus usage-priced add-ons for electronic insurance claims and AI notes.
ICANotes may suit a web-only practice considering a first free non-clinical user; additional non-clinical users cost $25/mo, and telehealth is a $20 a month add-on.
hoito is another option for readers seeking a free plan, with web access.
Zanda is an alternative for practices evaluating Android, iOS, macOS, web, and Windows support; its dedicated SMS number costs $4.99 a month and includes 35 SMS credits.
Colib is worth comparing for a free plan and Android, iOS, and web access; its Starter plan charges $3 CAD per appointment with a $9/month minimum.
ConsultStream is another free option available on Android, iOS, and web.
Halaxy offers a free core platform and web access, making it an alternative for practices prioritizing a free starting point.
For a broader comparison, browse therapy scheduling software.
Verdict
PracticeRunner is a strong fit for solo clinicians and small practices that want clinical records, scheduling, and billing together, with optional AI support and a substantial claims workflow. Choose it if that breadth outweighs the calendar limitation; look elsewhere if integrated telehealth or bidirectional calendar updates are essential.
Verdict
PracticeRunner covers a broad set of therapy practice tasks, with optional AI documentation and billing tools. Check the one-way calendar behavior and plan limits against the practice’s workflow.
Where Specifiction places it
- Therapy Scheduling Software#4 of 328.8
