Carepatron From $15.50/mo · Free plan 9.4 Visit hoito
hoito.health
What it is
hoito is a web-based practice management platform for UK therapists, with tools for client records, session notes, scheduling, payments, video sessions, and directory listings. Appointments can be online or in person, recurring, and rescheduled by drag-and-drop; therapists can set cancellation windows. Records support SOAP or summary notes and custom intake forms, with a mobile-friendly therapist workflow. The client portal shows upcoming sessions and details, sends email reminders, and applies the therapist's cancellation and rescheduling policy. Therapists connect their own Stripe accounts for direct payouts; hoito says it takes no commission on clinical revenue. Paid therapist plans include unlimited one-to-one video sessions that do not require app downloads. Calendar sync supports Google and Outlook. A clinical will feature includes executor nomination, client notifications, and a secure portal for records and downloadable summaries. The Therapist plan costs £18 a month. hoito says its infrastructure is UK-hosted and data is encrypted at rest and in transit.
Spec sheet
- Purpose
- hoito describes itself as a UK therapy practice management platform for client records, session notes, video, payments, scheduling, and directory listings.Read 4 Oct 2026 · hoito.health
- Product
- Hoito is a UK-focused platform combining therapy practice management, room booking and a therapist directory.Read 15 Oct 2026 · hoito.health
- Integrations
- Calendar sync supports Google and Outlook, and payment collection integrates with Stripe.Read 4 Oct 2026 · hoito.health
- Security
- Hoito states that data is UK-hosted, encrypted at rest and in transit, and designed for GDPR Article 9 clinical data.Read 15 Oct 2026 · hoito.health
- Support
- Technical support is offered by email, with the about page stating a target response within 24 weekday hours.Read 15 Oct 2026 · hoito.health
- Headquarters
- Exeter, England, UKRead 28 Sep 2026 · hoito.health
- AI notes
- The privacy notice says optional AI note generation uses Anthropic and processes data only with the therapist’s consent for each note; AI features can be disabled in account settings.Read 4 Oct 2026 · hoito.health
- API and SDKs
- The public site exposes no API, SDK or developer documentation pages in its product navigation.Read 15 Oct 2026 · hoito.health
- Availability limit
- The terms target 99.9% uptime but expressly say uninterrupted access is not guaranteed.Read 15 Oct 2026 · hoito.health
- Billing
- Bookings can trigger automated invoices and receipts, with payment status tracking and invoice-ready records.Read 15 Oct 2026 · hoito.health
- Calendar integration
- The service synchronises calendars with Google and Microsoft Outlook.Read 15 Oct 2026 · hoito.health
- Client portal
- Clients can view upcoming sessions, confirmations and details through a portal.Read 15 Oct 2026 · hoito.health
- Client records
- Therapists can maintain client profiles, history, documents and session timelines.Read 15 Oct 2026 · hoito.health
- Clinical notes
- The platform provides session notes and SOAP or summary note workflows with autosave and encryption.Read 15 Oct 2026 · hoito.health
- Clinical will
- The clinical-will feature supports executor nomination, automated client notifications and a secure executor portal with downloadable summaries.Read 15 Oct 2026 · hoito.health
- Data export
- Users can export data in JSON and CSV formats, normally within 30 days of a request.Read 15 Oct 2026 · hoito.health
- Data retention
- The pricing FAQ says users can export their data before leaving and that data is retained for 30 days after cancellation before permanent deletion.Read 4 Oct 2026 · hoito.health
- Directory
- Therapists receive a free public profile with SEO-oriented pages, specialisms, location and enquiry contact forms.Read 15 Oct 2026 · hoito.health
- Founder
- Hoito's own about page identifies James Pegg as founder, a qualified therapist with 14 years of IT experience who runs therapy rooms in Devon.Read 15 Oct 2026 · hoito.health
- Founder post
- In a LinkedIn post, James Pegg says hoito was created to replace fragmented booking, notes, invoicing, payment and calendar tools that cause duplicate work and missed reminders.Read 15 Oct 2026 · linkedin.com
- Independent company record
- Companies House lists HOITO HEALTH LTD as an active private company incorporated on 4 March 2026 for other software publishing.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
- Independent company summary
- CheckCompany reports HOITO HEALTH LTD as an active Exeter private limited company incorporated 4 March 2026, with James Pegg as director and controlling shareholder.Read 15 Oct 2026 · checkcompany.co.uk
- Independent directory record
- A 192.com Exeter software-directory page lists HOITO HEALTH LTD at Argyle House, Gandy Street, Exeter, EX4 3LS.Read 15 Oct 2026 · 192.com
- Independent profile
- An Agent Community profile describes hoito as founder-led in Exeter and founded by James Pegg after he found existing healthcare systems too generic or expensive.Read 15 Oct 2026 · agentcommunity.org
- Independent registered office
- The registered office is Argyle House, Gandy Street, Exeter, United Kingdom, EX4 3LS.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
- Intake forms
- Custom intake forms include assignment, completion tracking and submission review.Read 15 Oct 2026 · hoito.health
- Licence
- The terms state that hoito owns the platform code, design, logos and content and prohibit copying or distribution without written consent.Read 15 Oct 2026 · hoito.health
- Payments
- Stripe Connect lets practitioners receive direct payouts to their own Stripe accounts without hoito commission on clinical revenue.Read 15 Oct 2026 · hoito.health
- Retention
- Clinical notes, client records, forms and audit logs are generally retained for 10 years after last relevant activity.Read 15 Oct 2026 · hoito.health
- Room listings
- Room owners can list rooms with photos, amenities, location, operating hours and enquiry forms at no charge.Read 15 Oct 2026 · hoito.health
- Room management
- Paid room-owner tools include unlimited sites and rooms, visual booking, therapist onboarding, invoicing, contracts and analytics.Read 15 Oct 2026 · hoito.health
- Scheduling
- Scheduling supports online and in-person sessions, recurring appointments, configurable cancellation windows and drag-and-drop rescheduling.Read 15 Oct 2026 · hoito.health
- Security controls
- Its privacy notice specifies TLS 1.3, AES-256, role-based access, multi-factor authentication, audit logging, penetration testing and vulnerability scanning.Read 15 Oct 2026 · hoito.health
- Self-hosting
- Hoito presents itself as a hosted web platform and publishes UK/EU server storage details; no self-hosting package is described.Read 15 Oct 2026 · hoito.health
- Target users
- The platform is presented for UK private practice therapists, therapy students and trainee counsellors, and therapy room operators.Read 4 Oct 2026 · hoito.health
- Video
- Built-in 1:1 video works in modern browsers without downloads and has no per-minute charges or stated usage cap.Read 15 Oct 2026 · hoito.health
- Video sessions
- Paid therapist plans include unlimited 1:1 video sessions, and the homepage says sessions require no app downloads.Read 4 Oct 2026 · hoito.health
- Video technology
- Hoito says its video service uses LiveKit and encrypts sessions end to end.Read 15 Oct 2026 · hoito.health
Plans and prices
Room Owner Directory Listing Free forever Public room listing · Photos and descriptions · Enquiry form · Listing URL · No card Read 15 Oct 2026 · hoito.health
Therapist Directory Listing Free forever Public therapist directory listing · SEO profile · Basic profile management · Contact form · No card Read 15 Oct 2026 · hoito.health
Trainee Therapist Account Free while training Client records · Session notes · Scheduling · Intake forms · Unlimited 1:1 video · Clinical will · Proof of enrollment required Read 15 Oct 2026 · hoito.health
Room Owner £18 a month monthly Unlimited rooms and sites · Visual booking board · Automatic invoicing · Utilisation analytics · Per-therapist pricing · Multi-site management Read 15 Oct 2026 · hoito.health
Therapist £18 a month monthly or £180/year (save £36) Client records and notes · Scheduling · Stripe payments · Intake forms · Client portal · Unlimited 1:1 video · Clinical will · Google and Outlook sync Read 15 Oct 2026 · hoito.health
Therapist £180 a year save £36 Client records · Notes · Scheduling · Stripe · Intake forms · Client portal · Unlimited 1:1 video · Clinical will · Google and Outlook calendar sync Read 4 Oct 2026 · hoito.health
Strong points and limits
Strong points
- Supports online and in-person session scheduling.
- Therapists receive direct Stripe payouts.
- Paid therapist plans include unlimited 1:1 video.
- Google and Outlook calendar sync.
Limits
- Therapist plan costs £18 a month.
- Trainee account requires proof of enrollment and course eligibility.
- AI note generation requires therapist consent for each note.
Who it suits
hoito is presented for UK private practice therapists, therapy students and trainee counsellors, and therapy room operators. Separate plans cover therapist practice tools and room-owner management.
Verdict
hoito combines practice administration with client-facing scheduling and video features, plus separate room-owner tools. Review the plan that fits your role and note that trainees must meet the stated training requirements.
Where Specifiction places it
- Therapy Scheduling Software#5 of 328.7
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