Batch vs Insider One
Batch
batch.com
Insider One
insiderone.comSide by side
| Figure | Batch | Insider One |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Mobile Marketing Automation Software | 7.7 (#15) | 7.8 (#12) |
| Audience | Batch says more than 350 B2C brands across Europe use its platform, including brands in retail, media, mobility, banking and luxury. | The company presents the platform for marketing and customer engagement teams and lists retail, financial services, travel, beauty, automotive, and telecommunications among its industries. |
| Channels | The platform supports SMS, email, in-app messaging, mobile push, and web push campaigns. | The site lists SMS and RCS, web, site search, email, mobile app, InStory, WhatsApp, push notifications, and conversational CX. |
| Founded | 2015 | 2012 |
| Headquarters | Paris, France | Singapore |
| Integrations | Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners. | The Integration Hub lists 100+ integrations across categories including ads, analytics, attribution, CDPs, chat, CRM, ecommerce, email, and marketing automation. |
| Product | Batch describes itself as an AI Customer Engagement Platform for CRM teams that designs, tests, and automates campaigns across acquisition, monetization, and retention. | Insider One describes itself as an AI-powered customer engagement platform for marketing and customer engagement teams. |
| Support | Batch offers CRM and technical support, with plan-specific support ranging from self-service to dedicated account management in its published mobile plans. | The homepage links to an Insider One Help Center and offers visitors a way to request a demo. |
Plans
In their own words
Batch
Batch is an AI customer engagement platform for CRM teams. It helps organizations design, test, and automate campaigns for acquisition, monetization, and retention. Campaign channels include SMS, email, in-app messaging, mobile push, and web push. A unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics support campaign work. Batch AI adds workflow agents, predictive scores, and AI Decisioning for campaign choices and optimization. Its data platform combines mobile, website, and data warehouse signals in real time, then reconciles cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration, with Snowflake, Piano Analytics, Segment, and Hightouch listed as featured MarTech partners. Batch says its platform is GDPR compliant, supports configurable data purges, and stores customer data exclusively in France without infrastructure outside the European Union. The company was founded in 2015 and is headquartered in Paris. Pricing is on request.
Insider One
Insider One is an AI-powered customer engagement platform for marketing and customer engagement teams. Its customer data platform connects information, builds unified profiles in real time and activates personalized experiences across customer touchpoints. The product supports email automation, lead scoring, lead capture forms, customer journeys and experimentation. Its personalization responds to customer needs and predicts intent, while journey orchestration coordinates interactions across channels. Listed channels include web, app, email, web push, SMS and RCS, WhatsApp, InStory, conversational CX and site search. Agent One is described as a system that decides, acts, learns and improves engagement outcomes. The Integration Hub lists more than 100 integrations across advertising, analytics, attribution, CDPs, chat, CRM, ecommerce, email and marketing automation; custom integrations can be built using Insider One APIs. Platforms listed are Android, iOS, web and API. The company presents the product for marketers across industries including retail, financial services, travel, beauty, automotive and telecommunications. Pricing is on request.