Batch
batch.com
What it is
Batch is an AI customer engagement platform for CRM teams. It helps organizations design, test, and automate campaigns for acquisition, monetization, and retention. Campaign channels include SMS, email, in-app messaging, mobile push, and web push. A unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics support campaign work. Batch AI adds workflow agents, predictive scores, and AI Decisioning for campaign choices and optimization. Its data platform combines mobile, website, and data warehouse signals in real time, then reconciles cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration, with Snowflake, Piano Analytics, Segment, and Hightouch listed as featured MarTech partners. Batch says its platform is GDPR compliant, supports configurable data purges, and stores customer data exclusively in France without infrastructure outside the European Union. The company was founded in 2015 and is headquartered in Paris. Pricing is on request.
Spec sheet
- Product
- Batch describes itself as an AI Customer Engagement Platform for CRM teams that designs, tests, and automates campaigns across acquisition, monetization, and retention.Read 3 Oct 2026 · batch.com
- Audience
- Batch says more than 350 B2C brands across Europe use its platform, including brands in retail, media, mobility, banking and luxury.Read 3 Oct 2026 · batch.com
- API
- Batch provides server-side APIs for its profile-oriented data model and supports client-side integration through SDKs.Read 3 Oct 2026 · doc.batch.com
- Integrations
- Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners.Read 3 Oct 2026 · batch.com
- Support
- Batch offers CRM and technical support, with plan-specific support ranging from self-service to dedicated account management in its published mobile plans.Read 3 Oct 2026 · batch.com
- Headquarters
- Paris, FranceRead 28 Sep 2026 · batch.com
- Founded
- 2015Read 28 Sep 2026 · batch.com
- AI
- Batch AI includes workflow agents, predictive scores, and AI Decisioning for autonomously deciding, launching, and optimizing campaigns.Read 3 Oct 2026 · batch.com
- Campaign tools
- Batch provides a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics.Read 3 Oct 2026 · batch.com
- Channels
- The platform supports SMS, email, in-app messaging, mobile push, and web push campaigns.Read 3 Oct 2026 · batch.com
- Data platform
- Batch unifies mobile, website, and data warehouse signals in real time and reconciles cross-device identifiers into customer profiles.Read 3 Oct 2026 · batch.com
- Data residency
- Batch’s GDPR help page says customer data is stored exclusively in France and that it maintains no technical infrastructure outside the European Union.Read 3 Oct 2026 · help.batch.com
- Implementation
- Batch says replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on the customer’s marketing technology setup.Read 3 Oct 2026 · batch.com
- Security and privacy
- Batch says its data platform is GDPR compliant, supports automatic or customizable data purges, and uses a sovereign architecture outside the US CLOUD Act.Read 3 Oct 2026 · batch.com
Plans and prices
Enterprise Priced on request Customizable plan · Full Batch feature set · Dedicated account manager · Connectors for other MarTech tools Read 3 Oct 2026 · batch.com
Strong points and limits
Strong points
- Campaigns span five messaging channels
- Includes A/B/N testing and automated journeys
- Real-time cross-device customer profiles
- AI workflow agents and decisioning
- GDPR controls and French data storage
Limits
- Pricing is available only on request
- Replacing a legacy CRM takes 8–12 weeks
- Enterprise plan has no listed price
Who it suits
Batch suits CRM teams at B2C organizations running coordinated campaigns across mobile, web, and messaging channels. It is also suited to teams needing APIs, SDKs, analytics, and European data residency.
Verdict
Batch combines multichannel campaign execution with predictive scoring, AI decisioning, and unified customer data. Teams should confirm implementation timing and request plan pricing before choosing it.
Where Specifiction places it
- Mobile Marketing Automation Software#15 of 267.7
- Push notification services#19 of 317.6
- Push Notification Software#20 of 307.6
