Bay-Master vs Pitlane
Bay-Master
bay-master.comPitlane
usepitlane.comSide by side
| Figure | Bay-Master | Pitlane |
|---|---|---|
| Price from | — | $200/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Automotive Software | 8.0 (#6) | 7.7 (#10) |
| Spec score · Automotive Repair Software | 8.1 (#11) | 7.7 (#23) |
| Headquarters | The contact page lists a mailing address at PO Box 610, 715 W Park Ave, Oakhurst, NJ 07755. | Ohio, United States |
| Integrations | The site lists integrations or connections with QuickBooks, Carfax, Worldpac, MOTOR, Wisetack, PartsTech, NAPA Auto Parts, and Nexpart. | The site lists Stripe, per-shop SMS, Google reviews, Resend transactional email, and CSV migration from systems including Mitchell 1, Tekmetric, Shopware, and Shopmonkey. |
| Product | Bay-Master is automotive repair shop management software for managing customers, estimates, work orders, payments, inventory, parts ordering, scheduling, and reporting. | Pitlane is a customer-facing CRM and shop workflow system for independent auto repair shops. |
| Security | Bay-Master says it follows generally accepted industry standards to protect personal and financial information in transmission and storage, while stating it cannot guarantee absolute security. | Pitlane describes row-level shop data isolation, encryption at rest and in transit, HTTPS with TLS 1.2+, and two-factor sign-in; its own SOC 2 audit is not complete. |
| Support | The contact page lists support by voicemail at (855) 211-2828 and a direct line at (732) 473-0260, with office hours Monday through Friday, 9:00 AM–5:30 PM EST. | Support is by email at [email protected], and the pricing page says email support replies the same business day. |
Plans
Bay-Master
- EssentialsPriced on request
- High PerformancePriced on request
- TraditionalPriced on request
In their own words
Bay-Master
Bay-Master is auto repair shop management software for customers, estimates, work orders, payments, inventory, parts ordering, scheduling, and reporting. Shops can schedule tickets, name bays, set committed times, and view schedules by day, week, or month. Digital inspection forms can be customized with notes and pictures on a tablet or smartphone, with estimates created from an inspection. Parts tools show supplier availability, compare prices, check shop inventory, and order vehicle-compatible parts from a ticket. Customer features include service history, financing, and text and email reminders for appointments, services due, recommendations, and inactive customers. Its QuickBooks interface can post sales and accounts receivable tickets, track postings, and update inventory from deliveries and sales. Other listed connections include Carfax, Worldpac, MOTOR, Wisetack, PartsTech, NAPA Auto Parts, and Nexpart. Bay-Master lists Workstation + Cloud access and platforms including Android, iOS, web, and Windows. Its packages are Essentials, Traditional, and High Performance; Traditional lists two technician tablet connections and High Performance lists five. Essentials is described as suitable for a small shop that needs to create an invoice. Prices are not displayed; visitors are directed to sales.