Bazaarvoice Ratings & Reviews vs CrowdRiff
Bazaarvoice Ratings & Reviews
bazaarvoice.com
CrowdRiff
crowdriff.comSide by side
| Figure | Bazaarvoice Ratings & Reviews | CrowdRiff |
|---|---|---|
| Price from | — | $1,875/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · UGC Platforms | 7.5 (#16) | 7.8 (#11) |
| Headquarters | Austin, Texas, USA | Toronto, Ontario, Canada |
| Purpose | Bazaarvoice Ratings & Reviews helps brands and retailers collect, display, distribute, and receive product ratings and reviews. | CrowdRiff describes its UGC platform as built for travel brands and says it helps them source visitor and local content for websites, social channels, and ad campaigns. |
| Support | The product page says the Advanced package includes guidance from dedicated Client Success support and Enterprise includes premium Client Success offerings. | Enterprise support includes a dedicated Customer Success Manager, white-glove onboarding, and an average response time of 8 minutes. |
Plans
Bazaarvoice Ratings & Reviews
- AdvancedPriced on request
- EnterprisePriced on request
- EssentialsPriced on request
CrowdRiff
- Essential$1,875 a month
- Trial$2,500, paid once
- Standard$3,000 a month
- Flex$8,000, paid once
In their own words
Bazaarvoice Ratings & Reviews
Bazaarvoice Ratings & Reviews helps brands and retailers gather customer feedback and show it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products using multi-product forms. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review themes as pros and cons. The described displays are photo-first, mobile-responsive, and designed for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks; Response API use requires Enterprise, application development, and substantial technical resources. Essentials lists collection and display templates, reporting, and standard support. Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support. Enterprise includes expanded platform flexibility and premium Client Success offerings. Pricing is available on request.