Bazaarvoice Ratings & Reviews
bazaarvoice.com
What it is
Bazaarvoice Ratings & Reviews helps brands and retailers gather customer feedback and show it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products using multi-product forms. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review themes as pros and cons. The described displays are photo-first, mobile-responsive, and designed for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks; Response API use requires Enterprise, application development, and substantial technical resources. Essentials lists collection and display templates, reporting, and standard support. Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support. Enterprise includes expanded platform flexibility and premium Client Success offerings. Pricing is available on request.
Spec sheet
- Purpose
- Bazaarvoice Ratings & Reviews helps brands and retailers collect, display, distribute, and receive product ratings and reviews.Read 2 Oct 2026 · bazaarvoice.com
- Intended users
- The product is designed for brands and retailers that want to gather customer feedback and display it across online shopping channels.Read 2 Oct 2026 · bazaarvoice.com
- Security
- Bazaarvoice says it is certified to ISO/IEC 27001:2013 and maintains an incident response plan that is regularly updated and tested.Read 2 Oct 2026 · bazaarvoice.com
- Support
- The product page says the Advanced package includes guidance from dedicated Client Success support and Enterprise includes premium Client Success offerings.Read 2 Oct 2026 · bazaarvoice.com
- Headquarters
- Austin, Texas, USARead 28 Sep 2026 · bazaarvoice.com
- API availability
- The package descriptions state that Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks.Read 2 Oct 2026 · bazaarvoice.com
- API limit
- Access to the Response API requires the Enterprise package, and using it requires building an application and having substantial technical resources.Read 2 Oct 2026 · developers.bazaarvoice.com
- Collection
- Multi-product submission forms let shoppers submit ratings, reviews, questions, photos, and videos for multiple purchased products.Read 2 Oct 2026 · bazaarvoice.com
- Data storage
- Bazaarvoice’s security FAQs state that all data is stored in AWS data centers.Read 2 Oct 2026 · bazaarvoice.com
- Display
- The product page describes review displays as photo-first, mobile-responsive, and built for SEO.Read 2 Oct 2026 · bazaarvoice.com
- Reporting
- Insights & Reports provides reporting and analytics on UGC sales impact, sentiment, and product innovation opportunities.Read 2 Oct 2026 · bazaarvoice.com
- Review Highlights
- Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons.Read 2 Oct 2026 · bazaarvoice.com
- Shopify integration
- The Shopify integration connects Bazaarvoice to a storefront and synchronizes product catalog, order data, and customer feedback.Read 2 Oct 2026 · bazaarvoice.com
- Syndication
- Brands can distribute reviews across Bazaarvoice’s retailer network, and retailers can receive content from brands in the network.Read 2 Oct 2026 · bazaarvoice.com
Plans and prices
Advanced Priced on request Questions & Answers · Text message review collection · Dedicated Client Success support Read 2 Oct 2026 · bazaarvoice.com
Enterprise Priced on request Expanded platform flexibility · Premium Client Success offerings Read 2 Oct 2026 · bazaarvoice.com
Essentials Priced on request Out-of-the-box collection and display templates · Insights + Reports · Standard support Read 2 Oct 2026 · bazaarvoice.com
Strong points and limits
Strong points
- Collects ratings, reviews, questions, photos, and videos
- Review Highlights summarizes review features as pros and cons
- Brands can syndicate reviews through a retailer network
- Shopify integration synchronizes catalog, orders, and feedback
Limits
- Pricing is available on request
- Response API requires Enterprise
- Response API use requires application development and substantial technical resources
Who it suits
The product is designed for brands and retailers that want to collect customer feedback and display or distribute it across online shopping channels. Its package and API distinctions are relevant to teams evaluating support and technical requirements.
Verdict
Bazaarvoice combines review collection, display, reporting, and syndication for brands and retailers. Package features differ, and API access—especially the Response API—comes with an Enterprise requirement and significant development needs.
Where Specifiction places it
- UGC Platforms#16 of 297.5
- Review Generation Software#19 of 317.5
- Review Management Software#120 of 1647.5
- Product Review Software#18 of 237.5
