Bazaarvoice Ratings & Reviews vs Emplifi
Bazaarvoice Ratings & Reviews
bazaarvoice.comEmplifi
emplifi.ioSide by side
| Figure | Bazaarvoice Ratings & Reviews | Emplifi |
|---|---|---|
| Price from | — | $1,249/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · UGC Platforms | 7.5 (#16) | 8.6 (#3) |
| Headquarters | Austin, Texas, USA | Columbus, Ohio, United States |
| Security | Bazaarvoice says it is certified to ISO/IEC 27001:2013 and maintains an incident response plan that is regularly updated and tested. | Emplifi states that it holds ISO/IEC 27001:2022 certification and has obtained a SOC 2 Type 2 audit report. |
| Support | The product page says the Advanced package includes guidance from dedicated Client Success support and Enterprise includes premium Client Success offerings. | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. |
Plans
Bazaarvoice Ratings & Reviews
- AdvancedPriced on request
- EnterprisePriced on request
- EssentialsPriced on request
Emplifi
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- IntelligentPriced on request
- Social Care AdvancedPriced on request
- Social Care EssentialPriced on request
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
- Social Commerce EssentialPriced on request
In their own words
Bazaarvoice Ratings & Reviews
Bazaarvoice Ratings & Reviews helps brands and retailers gather customer feedback and show it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products using multi-product forms. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review themes as pros and cons. The described displays are photo-first, mobile-responsive, and designed for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and product innovation opportunities. Brands can distribute reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes a storefront’s product catalog, order data, and customer feedback. Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks; Response API use requires Enterprise, application development, and substantial technical resources. Essentials lists collection and display templates, reporting, and standard support. Advanced adds Questions & Answers, text-message review collection, and dedicated Client Success support. Enterprise includes expanded platform flexibility and premium Client Success offerings. Pricing is available on request.