BeaverFlow CMDB vs TOPdesk

BeaverFlow CMDB maintains a registry of configuration items such as physical devices, virtual machines, SaaS subscriptions, cloud resources, and installed software. Items can record an owner, location, version, support contract, and lifecycle stage. A relationship graph maps dependencies and service impact paths, while change impact assessment identifies affected items and services. The listed capabilities include hardware and software inventory, cloud asset tracking, licence compliance, and lifecycle tracking. Discovery tools and infrastructure-as-code pipelines, including Terraform and Ansible use cases, can update records automatically. The CMDB logs item creation, modification, and retirement with a timestamp, user, and reason; it also generates a health indicator from incident history, age, support status, and open vulnerabilities. Shared and dedicated cloud deployment are offered on all plans, while on-premise deployment is listed for Enterprise. iOS and Android apps are listed across plans. Growth costs $24 a month per user, and Enterprise costs $47 a month per user; both are for up to 50 users. A three-month trial includes all 12 products, is limited to five users, requires no credit card, and preserves data for 30 days after it ends.

TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.