Bella FSM vs Deelo

Bella FSM is cloud-based field service software for small and midsized teams, covering estimates, scheduling, dispatch, customer records, work orders, invoicing, and payments. Its scheduling tools include recurring visits, a drag-and-drop calendar, and text and email alerts. Work orders can track status, checklists, parts, preventive maintenance, and photo attachments. Native iPhone and Android apps work alongside a responsive web platform. The mobile app can show job details, update statuses, and capture photos offline, then sync after connectivity returns. Stripe card payments can be recorded from the field or office. QuickBooks Online or Desktop integration syncs invoices, payments, and customers as a $10 a month add-on. The Zapier integration can create jobs from connected apps, but offers an action rather than a trigger. The base plan costs $35 a month for one user, with no term commitment; each added user costs $10 a month. Add-ons are $10 a month each. A 14-day trial is available, but there is no free plan.

Deelo combines business apps with workflow automation and an AI assistant. Its catalog lists more than 57 apps across 11 categories, including sales, finance, operations, HR, marketing, support, healthcare, development, and analytics. Workflows support multiple steps, conditional logic, webhook triggers, and real-time runs. Deelo says its AI agents can answer through chat, phone, and messaging apps and act on business workflows. The public REST API covers CRM contacts, invoices, appointments, and work orders; its documentation also describes a streaming AI assistant. API limits vary by plan from 30 to 3,000 requests per minute, with a monthly quota. Deelo lists AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II compliance, MFA, audit logs, role-based access, and logically isolated customer data. It says it is GDPR and CCPA compliant and HIPAA ready; a BAA is available for Enterprise healthcare organizations. Deelo runs on web and through an API. Pricing ranges from Free at free, billed forever, to paid plans at $19 a month per user.