BeMyEye vs PRISM Mystery Shopping Platform

BeMyEye provides paid retail execution tools that turn store and shelf observations into data for brands and field teams. The Compass app guides representatives through audits, displays store information and recommendations, and provides shelf KPIs. Compass Cloud adds real-time image recognition to an existing SFA system, returning structured data from shelf photos. BeMyEye says recognition produces shelf KPIs and recommended fixes with 95%+ accuracy, covering products, facings, pricing, and compliance while adapting to new SKUs, layouts, and packaging without custom training. Retail Execution Cockpit offers KPI trends, customizable dashboards, photo reports, and drill-down views from country to store and SKU. An on-demand auditor community can work alongside a client’s field force. Integrations include inbound and outbound APIs plus analytics or BI, SFA, and trade promotion management systems. Platforms are Android, iOS, web, and API.

PRISM Mystery Shopping Platform supports internal and vendor-run programs for measuring brand and customer experience. It handles on-site inspections, crowdsourced microshops, web-based shops, recorded telephone shops, covert video shops, and audio shops. Evaluators can submit shop data through the integrated iSecretShop mobile app or by computer. The maker says its network includes nearly 1,000,000 registered evaluators and field agents, with more than 150 demographic data points, custom demographic fields, and multi-language and currency support. Forms can use varied question logic, while fraud checks look for suspicious patterns and examine image metadata. The dashboard combines mystery shopping with channels such as internal audits, price audits, surveys, polling, and online reputation management. It offers custom views, comparative filters, benchmarking, hierarchical access controls, and unlimited authorized users without per-user fees. Scheduled reports can be sent by API, FTP, sFTP, or email. A Team Action Module can trigger plans when field defects are found. The platform is available on Android, iOS, web, and API. Pricing is on request.