BenefitConnect vs Employee Navigator

BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.

Employee Navigator is a benefits administration, HR, and compliance platform for insurance brokers, employers, and integrated partners. Employees can enroll themselves, compare and select medical, dental, vision, life, HSA, HRA, FSA, LPFSA, DCA, and commuter plans, review coverage, see benefit details, and monitor enrollment deadlines. HR functions include onboarding, ACA reporting, payroll integrations, HR management, time-off tracking, eligibility rules, payroll deductions, and COBRA administration. Onboarding supports custom task lists, new-hire forms, policy-acknowledgement tracking, and an audit trail. Employees can use Android and iOS apps or the web to enroll, view compliance documents, request or review PTO, access contacts, and see benefits. Employee Navigator lists connections with more than 600 partners and integration with 83 payroll partners. It says annual audits cover SOC 2 Type II, HITRUST, NIST, GDPR, 23 NYCRR 500, and CCPA. Two-factor authentication is required. Pricing is on request, with no free plan.