BenefitConnect vs Navia Benefit Solutions

BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.

Navia Benefit Solutions provides employers with benefits administration, consumer-directed health plans, retirement and wealth solutions, lifestyle spending accounts and compliance services. Its listed offerings include FSA, HSA, HRA, commuter benefits, COBRA, direct billing, education benefits and retirement. The Benefits Administration solution is presented as one website, one dedicated service team and an integrated experience for employers and employees. Eligible participants with an FSA, HRA, HSA or commuter benefit can use the MyNavia app to submit claims, receive alerts, view balances and eligible expenses, and log in biometrically. The app is free to download and use, and is available on Android and iOS; the service also has a web platform. FSA tools include a debit card, claims and balance portal, and photo claim submission. HSA administration supports lump-sum and allocated employer contributions, with investing available once the balance reaches $1,000. FlexConnect can sync medical, dental and vision insurance claims with an FSA. Navia names ADP and Employee Navigator as partners and says it can connect with any file vendor. Pricing is available by requesting a quote; no price is stated.