BeyondTrust Remote Support vs GoToMyPC

BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.

GoToMyPC remotely connects users to a home or office computer’s files, applications, programs, and network. It supports Windows, macOS, Linux, iOS, Android, and web browsers, with both app and browser access. Browser connections are zero-download on all three listed plans, and mobile apps support iOS and Android. Remote capabilities include file transfer, multi-monitor support, remote sound, remote printing, guest invitations, and session diagnostics. Security features listed by the maker include multifactor authentication, host access codes, antivirus, security scoring, and 256-bit AES encryption. Each plan is marked compliant with SOC 2, GDPR, PCI, and HIPAA. Personal is for one user, Pro adds shared-device and account administration, and Corporate adds multiple administrators, remote deployment, granular settings, single sign-on, APIs, RADIUS Server, and real-time chat. A seven-day trial requires no credit card or commitment; there is no free plan.