BeyondTrust Remote Support vs Iperius Remote

BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.

Iperius Remote provides remote desktop access and technical assistance for computers and mobile devices. It supports Windows, macOS, Linux, iOS, and Android, with attended access and unattended access that can be installed as a service. Features include file transfer, multi-user sessions, chat, presentations, screen sharing, session recording, and multi-monitor support. Administrators can manage device groups, operators, permissions, address books, and connection statistics; deployment can use an MSI installer and Windows Group Policies. Paid licensing is based on concurrent connections and includes unlimited devices and users. The Free plan is free for one connection, but the free edition cannot connect to mobile devices. Small costs €8.39 a month, billed annually, excluding VAT, for two concurrent connections and unlimited devices and users. Medium costs €19.99 a month, billed annually, excluding VAT, for five concurrent connections and unlimited devices and users. A 21-day evaluation period is listed. The maker describes encryption protocols and two-factor authentication among its security measures.