BeyondTrust Remote Support vs LiteManager
BeyondTrust Remote Support
beyondtrust.comLiteManager
litemanager.comSide by side
| Figure | BeyondTrust Remote Support | LiteManager |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 9 |
| Spec score · Remote Support Software | 8.7 (#7) | 8.1 (#25) |
| Spec score · Remote support tools | 8.1 (#26) | 8.0 (#27) |
| Integrations | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. | The maker documents Windows Active Directory and group policy deployment, SMTP settings for two-factor codes, and Google Play and App Store distribution for mobile apps. |
| Purpose | Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access. | LiteManager provides remote administration and support for computers over the Internet or a local network, and is also described for distance learning and employee activity supervision. |
| Remote control | Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. | Its features include remote desktop control, file management, process and service controls, power management, chat, and screen recording. |
Plans
LiteManager
- Standard license (300 licenses and more)$7, paid once
- Standard license (100 licenses and more)$8, paid once
- Standard license (50 licenses and more)$9, paid once
- Standard license (1 license and more)$10, paid once
- HelpDesk license (1 channel)$300, paid once
- HelpDesk license (n channels)$300, paid once
- HelpDesk license (2 channels)$600, paid once
- HelpDesk license (3 channels)$900, paid once
- Unlimited license (1000-9999 licenses)$5,000, paid once
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.
LiteManager
LiteManager has no write-up on Specifiction yet; its figures are above.