BeyondTrust Remote Support vs Matrix42 FastViewer

BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.

Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management; mobile apps are also listed for iOS and Android. Support capabilities include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with transfers limited to 2 GB per file. Security features include two-factor authentication, access profiles, and 256-bit AES encryption. FastViewer can be deployed in the cloud or on premises and integrates with Matrix42 solutions. A license costs €540 a year per concurrent session, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. The free 30-day cloud trial includes online support, needs no credit card, and ends automatically without a charge. The maker describes it for IT departments, service agents, and developers.