BeyondTrust Remote Support vs Microsoft Defender for Business
BeyondTrust Remote Support
beyondtrust.comMicrosoft Defender for Business
microsoft.comSide by side
| Figure | BeyondTrust Remote Support | Microsoft Defender for Business |
|---|---|---|
| Price from | — | $0.25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Remote Support Software | 8.7 (#7) | 8.6 (#11) |
| Spec score · Remote desktop software | 8.7 (#25) | 8.1 (#71) |
| Free plan | No | No |
| Headquarters | Atlanta, Georgia, United States | Redmond, Washington, United States |
| Integrations | BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. | The product integrates with Microsoft 365 Lighthouse and can work with remote monitoring and management tools and professional services automation software. |
| Purpose | Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access. | Microsoft Defender for Business is an endpoint security solution for small and medium-sized businesses with up to 300 users that helps protect devices from ransomware, malware, phishing, and other threats. |
| Supported platforms | Windows,macOS,Linux,Chrome OS,iOS,Android | Windows,macOS,iOS,Android |
Plans
Microsoft Defender for Business
- Microsoft Defender for Business$3 a month
- Microsoft Entra Internet Access$5 a month
- Microsoft Entra Suite$12 a month
- Microsoft Defender for Business$3 a year
In their own words
BeyondTrust Remote Support
BeyondTrust Remote Support lets organizations access, service and monitor remote devices on or off network, through attended or unattended access. Technicians can view and control computers, mobile devices and other endpoints for maintenance, troubleshooting and health checks. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks and other machines. The browser-based Web Rep Console lets technicians provide support without a desktop application or end-user plugins. Tools include technician collaboration and escalation, chat, remote camera sharing, canned scripts and skills-based routing. Integrations include ITSM, change management, Active Directory, LDAP, SAML and SIEM, with an open API for custom integrations. Security controls include two-factor authentication, least-privilege permissions, session policies and user approval prompts. Traffic uses outbound-only TCP port 443 and TLS 1.2 encryption. Logs record interactions and actions; optional video captures the visible customer screen. Appliance logs remain uneditable for up to 90 days unless moved to an external database. Pricing is on request; a 14-day trial is offered, with no free plan.
Microsoft Defender for Business
Microsoft Defender for Business has no write-up on Specifiction yet; its figures are above.