BigChange vs Dispatch Pro
BigChange
bigchange.com
Dispatch Pro
dispatch-pro.comSide by side
| Figure | BigChange | Dispatch Pro |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Dispatch Management Software | 8.4 (#6) | 7.9 (#13) |
| Headquarters | Leeds, United Kingdom | McKinney, Texas, United States |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | Support is available by phone, email, contact form, FAQs, documentation, and workflow guides; plan-specific onboarding and implementation scope should be confirmed with the team. |
| What it does | BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together in one platform for UK field service businesses. | Dispatch Pro is a field service management platform for scheduling jobs, dispatching technicians, and keeping customers updated in real time. |
Plans
Dispatch Pro
- Starter$99 a month
- Professional$399 a month
- EnterprisePriced on request
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
Dispatch Pro
Dispatch Pro has no write-up on Specifiction yet; its figures are above.