BigChange vs FieldAware
BigChange
bigchange.com
FieldAware
fieldaware.comSide by side
| Figure | BigChange | FieldAware |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Dispatch Management Software | 8.4 (#6) | 8.2 (#9) |
| Spec score · Field Service Management Software | 8.3 (#29) | 8.1 (#41) |
| Spec score · HVAC Software | 8.3 (#10) | 8.3 (#11) |
| API | The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. | FieldAware says its open API can connect with most ERP, CRM, and financial systems. |
| Company | BigChange says it is headquartered in Leeds, United Kingdom, was founded in 2013 and is part of the Simpro Group. | FieldAware says it was founded in 2011 and describes itself as a field service SaaS company. |
| Customer portal | Yes | Yes |
| Founded | 2013 | FieldAware says it was founded in 2011. |
| Headquarters | Leeds, United Kingdom | Scottsdale, Arizona, United States |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | The extensions page lists connectors for NetSuite, QuickBooks, and CentralBOS. |
| Mobile app | The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store. | Its mobile app gives field staff access to job details, custom checklists, customer information, work orders, and schedules. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | FieldAware is a field service management platform for coordinating work between field technicians and back-office teams. |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | FieldAware says its live support team is available 24/7 by telephone, email, text, and web, with a self service portal for support cases. |
Plans
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
FieldAware
FieldAware is field service management software for coordinating work between field technicians and back-office teams. It supports work orders, scheduling, dispatch, invoicing, reporting, and asset management, with route optimization and recurring jobs among its listed capabilities. Field staff can use the mobile app to view job details, custom checklists, customer information, work orders, and schedules. FieldAware says its native mobile apps let technicians access customer data offline. FieldAware Forms supports conditional logic, automatic calculations, and collection of signatures and photos. Connectors are listed for NetSuite, QuickBooks, and CentralBOS; its Open API supports bidirectional data transfer and connections to ERP, CRM, and accounting systems. A customer portal, invoicing and payments, and support for Android, iOS, and web are also listed. The maker names sectors including construction, facility and property management, equipment, health sciences and MedTech, and oil and gas. Pricing is on request. A free trial may be offered for a specified period, but no standard duration is stated.