BigChange vs HVACBase

BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.

HVACBase is business software for residential and commercial HVAC contractors, installers, service and repair firms, and multi-location franchises. It combines customer management, scheduling, dispatch, estimates, work orders, field service, invoicing, inventory, and recurring maintenance. Dispatch includes drag-and-drop planning, conflict detection, GPS technician tracking, skill- and availability-based assignment, and route optimisation. Contractors can create branded proposals from templates, apply tiered pricing, collect e-signatures, track views and approvals, and turn accepted quotes into scheduled jobs. The technician app provides schedules, customer and equipment records, job details, photos, signatures, invoices, and payment collection. HVACBase also includes load calculations for equipment sizing and installation preparation. Inventory tools cover warehouses and service vehicles with barcode scanning and reorder alerts. The service says invoices and financial records sync with QuickBooks and Xero. Customers can pay by card, ACH transfer, or financing. It runs on Android, iOS, and the web. Pricing is quote-based and available by demo request.