BigChange vs Method: Field Services

BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.

Method: Field Services helps service businesses manage customer requests, technician schedules, work orders and invoicing, with a two-way QuickBooks sync for estimates, invoices, payments and customer data. Its Work Orders app supports one-time and recurring jobs; the Field Crew app gives technicians a mobile view for calling customers, opening addresses in a map app, tracking time, collecting e-signatures, completing jobs and adding work order items. A Time Tracking app manages entries generated by Field Crew and syncs them with QuickBooks. Dispatchers can optimize routes by distance, travel time and highway preference, though routes do not account for live traffic, are limited to 30 work orders and cannot be planned on mobile. Other listed integrations include Gmail, Google Calendar, Mailchimp, Outlook, Zapier and an API. The service works in a mobile browser and has Android and iOS apps. Pricing lists Field Crew Technician at $18 / month and Dispatcher at $59 / month, both billed monthly. A free trial is offered without commitment or a credit card.