BigChange vs OfficialTMS

BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.

OfficialTMS is a transportation management platform that connects load handling, invoicing, payroll, fleet workflows, and driver operations. Its web portal has a dispatch board and organizes rate confirmations, proof of delivery, customer paperwork, and invoice workflows. AI can read emailed rate confirmations or PDFs, extract load details, and prepare a draft for review and dispatch. The driver app supports trip details, document uploads, payroll tracking, notifications, and communication with dispatch. Listed fleet modules include truck maintenance, driver expenses, compliance and ELD, and multi-stop routing. OfficialTMS says it can sync Samsara ELD, GPS, hours-of-service logs, and vehicle data, and describes a Telegram bot for forwarding Samsara alerts to drivers. The free Portal Only plan costs nothing and includes web portal access, one-year rolling backup, and 24/7 support. With Mobile App costs $17 a month per truck or trailer when billed annually, or 20 USD per month with monthly billing. Enterprise pricing is custom.