BigChange vs Successware
BigChange
bigchange.comSuccessware
successware.comSide by side
| Figure | BigChange | Successware |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · HVAC Software | 8.3 (#10) | 6.9 (#27) |
| Spec score · Plumbing Software | 8.3 (#12) | 6.9 (#30) |
| Headquarters | Leeds, United Kingdom | Clarence, New York, United States |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | Named integrations include ADP and QuickBooks Payroll, The New Flat Rate, Profit Rhino, NSPG Price Guide, CompanyCam, and Schedule Engine. |
| Mobile app | The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store. | Successware Mobile is available for Apple iOS 13.0 or later and Android OS 6 or later on phones and tablets. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | Successware is cloud hosted business management software for small and medium sized trades and home services companies. |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | Successware lists a software support phone number of 888-828-0170 and says its support staff specialize in the platform and home services industry. |
Plans
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
Successware
Successware has no write-up on Specifiction yet; its figures are above.