BigChange vs The Service Manager
BigChange
bigchange.comThe Service Manager
theservicemanager.comSide by side
| Figure | BigChange | The Service Manager |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Plumbing Software | 8.3 (#12) | 7.3 (#27) |
| Hosting | BigChange says its platform is hosted on Amazon Web Services and uses multi-region, multi-datacentre architecture. | A maker article states that TSMPlus is hosted in Microsoft Azure Australian data centres. |
| Integrations | BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. | The maker describes a range of add-ons and integrations but does not name them on its integrations page. |
| Product | BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. | TSMPlus is a cloud-based field service and asset management platform for managing work from the first quote through the final invoice. |
| Support | BigChange says customers have 24/7 access to its UK-based RoadCrew support team, a customer success manager and training resources. | A maker article says TSMPlus offers support and training to help with implementation and use. |
Plans
In their own words
BigChange
BigChange combines job management, scheduling, fleet tracking, customer service, and invoicing for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline, and alerts. Field staff can use a mobile app for assigned work, digital worksheets, risk assessments, proof of service, and timesheets; the platform also includes live tracking and driver behaviour monitoring. Through a customer portal, customers can request jobs, follow progress, and download job cards, with integrated payments and ETA alerts available. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging, and GPS time tracking. Integrations include Sage and Xero, with APIs and web services available for other connections. The product runs on the web, Android, and iOS. BigChange says it is headquartered in Leeds and serves trades such as plumbing and HVAC, drainage, utilities, fire and security, equipment hire, and electrical contracting. Pricing is by request; plan prices are not displayed.
The Service Manager
The Service Manager has no write-up on Specifiction yet; its figures are above.