BigCommerce vs Medusa
BigCommerce
bigcommerce.comMedusa
medusajs.comSide by side
| Figure | BigCommerce | Medusa |
|---|---|---|
| Price from | $29/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 7 |
| Spec score · Ecommerce platforms | 9.2 (#8) | 8.3 (#72) |
| Spec score · B2C eCommerce Software | 9.2 (#1) | 8.2 (#16) |
| Spec score · Shopping Cart Software | 9.1 (#3) | 8.1 (#14) |
| Abandoned cart recovery | Yes | No |
| Digital products | Yes | Yes |
| Free plan | No | Yes |
| Sales channels | omnichannel | omnichannel |
| Security and compliance | BigCommerce says it maintains Level 1 PCI DSS attestations as both a merchant and service provider and lists SOC 1, SOC 2, SOC 3, ISO/IEC 27001:2022, GDPR, CCPA, and other frameworks in its Trust Center. | The maker says its infrastructure provider maintains GDPR-aligned controls and security certifications, while customers remain responsible for practices meeting their jurisdiction’s legal requirements. |
| Paid from | 29 | 29 |
| Support | 24/7 technical support by chat and email is available on all plans, while included 24/7 phone support is available on Growth, Scale, and Performance. | The Scale plan includes priority Cloud support, while Enterprise lists 24/7 support and a dedicated support engineer. |
| Transaction fee | varies | none |
Plans
BigCommerce
- Core$29 a month
- Growth$79 a month
- Scale$299 a month
- Performance$1,499 a month
- PerformancePriced on request
Medusa
- Develop$29 a month
- Launch$99 a month
- Scale$299 a month
- Develop$29 a month
- Launch$99 a month
- Scale$299 a month
- EnterprisePriced on request
In their own words
BigCommerce
BigCommerce is a hosted ecommerce platform for building and managing online stores. Store design tools include templates, drag-and-drop editing, real-time collaboration, and storefront customization. Merchants can manage multiple brands, regions, and customer segments from one backend, and synchronize products across channels such as Google, Meta, TikTok, Amazon, and eBay. The platform supports digital products, abandoned-cart recovery, and eight inventory locations. Payment support includes more than 250 local methods across over 100 countries and more than 65 providers. B2B features include customer-specific pricing, quotes, purchase orders, invoicing, net terms, buyer accounts, and company hierarchies. Other offerings include AI product-content generation, AI discovery across ChatGPT, Perplexity, and Copilot, and Catalyst, a composable storefront framework built on Next.js and React. BigCommerce advertises over 1,200 apps and integrations. Plans start at $29 a month when billed annually, and a 15-day trial is available. If users do not upgrade, store data is kept for 90 days after the trial before deletion.
Medusa
Medusa is an open-source commerce platform for teams building custom commerce features and store operations. Its framework supports custom API endpoints, business logic, data models, workflows, automations and third-party integrations. Commerce Modules cover inventory tracking, cart totals, payments and order management; the product also lists product management, multiple sales channels, multi-warehousing, regional settings and an advanced promotion engine. Merchants use a customizable admin dashboard to configure and operate a store. Listed integrations include Stripe and PayPal for payments, ShipStation for fulfillment, Sanity and Strapi for content management, and Algolia and Meilisearch for search. Medusa can be deployed to a hosting provider or run through the maker’s managed Medusa Cloud. Cloud pricing lists a 0.0% GMV platform fee and unlimited orders, products, sales channels, regions and currencies, with usage allowances for search, email and storefront edge requests before usage charges apply. There is no transaction fee, but abandoned cart recovery is not available. The free plan is available; paid plans start at $29 a month.