BigCommerce vs Tray
BigCommerce
bigcommerce.comTray
tray.com.brSide by side
| Figure | BigCommerce | Tray |
|---|---|---|
| Price from | $29/mo | $39/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Ecommerce platforms | 9.2 (#8) | 8.3 (#75) |
| Abandoned cart recovery | Yes | Yes |
| App marketplace | Yes | Yes |
| Founded | 2009 | 2003 |
| Free plan | No | No |
| Hosting model | hosted | hosted |
| Mobile app | The free BigCommerce mobile app for iOS and Android lets users monitor metrics, update orders, and manage customer information. | Tray offers an app for managing an online store from a mobile device. |
| Sales channels | omnichannel | The site lists TikTok Shop, Amazon, Shopee, Mercado Livre, WhatsApp, Instagram, Facebook, and other sales channels. |
| Support | 24/7 technical support by chat and email is available on all plans, while included 24/7 phone support is available on Growth, Scale, and Performance. | Support ranges from ticket and email on Lançamento to chat and WhatsApp on Crescimento, SLA and phone on Avançado, and a dedicated account manager on Ultra. |
| Transaction fee | varies | varies |
Plans
BigCommerce
- Core$29 a month
- Growth$79 a month
- Scale$299 a month
- Performance$1,499 a month
- PerformancePriced on request
Tray
- Lançamento$39 a month
- Crescimento$129 a month
- Avançado$359 a month
- Ultra$999 a month
In their own words
BigCommerce
BigCommerce is a hosted ecommerce platform for building and managing online stores. Store design tools include templates, drag-and-drop editing, real-time collaboration, and storefront customization. Merchants can manage multiple brands, regions, and customer segments from one backend, and synchronize products across channels such as Google, Meta, TikTok, Amazon, and eBay. The platform supports digital products, abandoned-cart recovery, and eight inventory locations. Payment support includes more than 250 local methods across over 100 countries and more than 65 providers. B2B features include customer-specific pricing, quotes, purchase orders, invoicing, net terms, buyer accounts, and company hierarchies. Other offerings include AI product-content generation, AI discovery across ChatGPT, Perplexity, and Copilot, and Catalyst, a composable storefront framework built on Next.js and React. BigCommerce advertises over 1,200 apps and integrations. Plans start at $29 a month when billed annually, and a 15-day trial is available. If users do not upgrade, store data is kept for 90 days after the trial before deletion.