Bigin by Zoho CRM vs Bitrix24 CRM
Bigin by Zoho CRM
bigin.com
Bitrix24 CRM
bitrix24.comSide by side
| Figure | Bigin by Zoho CRM | Bitrix24 CRM |
|---|---|---|
| Price from | $7/mo | $69/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Professional Services CRM Software | 9.3 (#3) | 9.4 (#1) |
| Spec score · Mac CRM | 9.2 (#3) | 9.4 (#1) |
| Spec score · Sales Force Automation Software | 9.2 (#5) | 9.4 (#2) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#4) | 9.4 (#2) |
| Spec score · Small Business CRM | 9.2 (#5) | 9.4 (#3) |
| Spec score · CRM for small business | 9.1 (#10) | 9.4 (#2) |
| AI capabilities | Bigin includes Zia-powered AI features such as writing assistance, summaries, reply suggestions, and churn analysis. | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. |
| Founded | 2020 | 2012 |
| Free plan | Yes | Yes |
| App integrations | Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp, and Zapier. | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. |
| Plan limits | Pipeline, record, automation, custom-field, booking, mass-email, and AI-credit limits vary by edition. | The pricing page says telephony and apps from Bitrix24 Market are available only on paid plans. |
Plans
Bigin by Zoho CRM
- FreeFree
- Express$84 a year
- Premier$144 a year
- Bigin 360$216 a year
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
In their own words
Bigin by Zoho CRM
Bigin by Zoho CRM is a customer relationship management platform for small businesses and MSMEs, including businesses with 1 to 20 employees. Visual sales pipelines organize customer work, while email sync, workflow automation and marketing automation support sales processes. The free edition supports one user, one pipeline, 500 records and three automations; paid editions raise limits and add multiple team pipelines and user management. Listed starting pricing is $7/user/mo billed annually, and annual pricing can save up to 35%. A 15-day free trial requires no credit card, and the offer includes free onboarding and a 100% money-back guarantee. Zia-powered AI features include writing assistance, summaries, reply suggestions and churn analysis. Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp and Zapier. WhatsApp integration supports messages, replies and conversation history. Apps are available for iOS, iPadOS, Android and macOS. Support is offered by phone, email and live chat 24 hours a day, five days a week.
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.